CryptoWall 3.0 hack

Greetings Experts,

One of my clients suffered a Cryptowall virus last night.  It ran on a pc and encrypted all the files on the share drive.  I have a backup, but this happened before the backup ran last night, so the entire company would be out a day’s work.. not the end of the world, but not good.

Does anyone have any experience with this virus and getting the files unencrypted?  Not too excited in paying a random.. not due to the cost but due to the overall picture of if they will even send the key and if the files will be damaged.

I found this site via usa today, can it hurt to run the decrypt?  If the business owner opts to pay the ransom, don’t want to damage anything:
https://decryptcryptolocker.com/

This website explains my exact situation:
http://www.techrepublic.com/article/cryptowall-what-it-is-and-how-to-protect-your-systems/

Any help would be great..
Thank you in advance..
Kacey
Kacey FernSystem EngineerAsked:
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Thomas Zucker-ScharffConnect With a Mentor Systems AnalystCommented:
CrashPlan and similar services provide versioning backup so if you do get zapped with ransomware  you can restore your files from an older version. (I have mine set to backup changes every 15 minutes and any changed files create new versions.  We have been successful here at work in recovering whole computers that have been hit with cryptowall type malware because we use CrashPlanPROe.  I use it at home as well.  

DropBox also has versioning, but not only do you have little control over that, it takes them about 3-4 days before they can recover just your DropBox from a ransomware attack (you need to put in a ticket).
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CompProbSolvCommented:
Depending on the version of Windows and what is enabled or disabled, you may be able to right-click on the file and then left-click on "Restore Previous Version".  If that works, there are ways to automate it for many files.
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Kacey FernSystem EngineerAuthor Commented:
Thank you for the quick reply, unfortunately shadow copy was disabled.  It was interfering with the backup at one point so we disabled it.
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CompProbSolvCommented:
I have had that decryption site link recommended to me but I've never used it.  I'd certainly give it a shot with a few files, after backing them up, of course!
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Thomas Zucker-ScharffSystems AnalystCommented:
Give it a shot, but I personally have never seen anything other than a full wipe and restore from backup work on ransomware type malware like this one.

Be sure you have a full DR backup, as well as a file backup.  The cost last I looked was about 5k (USD).  Not sure if that has gone up or down.

Do have a versioning solution in place?  For instance, you can completely recover file if your client uses CrashPlanPROe or CP for Home.  Same with Spideroak and a plethora of similar apps.
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Fadi SODAH (aka madunix)Chief Information Security Officer, CISA, CISSP, CFR, ICATE, MCSE, CCNA, CCNP, CCIP, SCSC and SCECommented:
The only way is to restore files via restore point or a backup, however you could check the following:
http://www.precisesecurity.com/rogue/remove-cryptowall
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Kacey FernSystem EngineerAuthor Commented:
Thanks for the info.  Going to try the tool and see if I get anywhere tonight.  I'll post back with results.

One more question.. if I have my users access the file server with a shortcut link to the desktop instead of a drive letter, will the ransom ware still find the server files?  Just looking for some preventive measures for the future..
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Thomas Zucker-ScharffSystems AnalystCommented:
As far as I know,  only mapped drives. But the real problem is user education.
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Kacey FernSystem EngineerAuthor Commented:
Thanks for all your comments on  this.  
I just deleted the encrypted folder and used my backup to restore the files from the previous day.  We lost one day's work.

Tried to un-encrypt, with a few tools, but it didn't work.  As far as I can tell they haven't caught up to v3 of the crypto, they seem to work sometimes on v2.

Hope no one else gets caught with this.
Kacey
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