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Laptop keeps blue screening on installation

Posted on 2015-01-29
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Last Modified: 2015-02-05
I have a Toshiba laptop that was blue screening with Windows 7.   I ran a repair on Windows 7, ran RAM testing and ran manufacturer's hard drive testing.   There were no errors.   So I put in a brand new hard drive and started installation with recovery disks but got blue screen again.   I also tried to install with a new Windows 7 Microsoft disk, and they all blue screen at about the same time.  What else should I look at?
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Question by:syssolut
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Thomas Grassi earned 200 total points
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What is the BSOD codes?

They will point to the hardware giving the problem.

If memory is good

If hard drive is new

Could be video

Could be DVD/CD player

Try installing from another device

Put the Windows 7 on a jump drive then boot from your usb device.
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by:John Hurst
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Go into the BIOS and set AHCI to compatibility mode. That often allows Windows 7 to install. You can set it back after it installs fully.
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by:syssolut
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Code is 0x0000000000000008, 0x0000000000000033, 0x0000000000000006F8. 0xFFFFF8000CED56E0
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by:syssolut
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After changing to compatibility mode, it blue screened with codes Stop : 0x000000007F  (0x0000000000000008, 0x0000000000080050033, 0x0000000000000006F8. 0xFFFFF8000CED64DF)
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by:Thomas Grassi
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The stop code is this

Double fault
A double fault occurs when an exception occurs while trying to call the handler for a prior exception. Normally, the two exceptions can be handled serially, however there are several exceptions that cannot be handled serially and in this situation the processor signals a double fault. The two primary causes for this are hardware and kernel stack overflows. Hardware problems are usually related to CPU, RAM, or bus. Kernel stack overflows are almost always caused by faulty kernel-mode drivers.

Found from this article

http://support.microsoft.com/kb/137539
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by:nobus
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check if it runs from a live cd - if that runs ok, hardware looks fine
if not , hardware problems
use the knoppix, or another live cd : http://distrowatch.com/table.php?distribution=knoppix
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by:joinaunion
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What's the model of the laptop?
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by:John Hurst
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When you get both 7F and 8 errors, a Microsoft Support Article implicates the CPU.

http://support.microsoft.com/kb/842465

See if the notes in this article relate to your problem.
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by:syssolut
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Laptop model is Toshiba Satellite L655-S5150
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by:syssolut
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I started running Knoppix 6.2 It started setting up then the screen went black.   So I booted to Knoppix again.  It ran "Starting Setup" then a black screen with a blinking cursor in the upper left hand corner, then it went black, the CD stopped spinning and it just stayed on a black screen until I reboot.
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by:John Hurst
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I think you have a hardware problem with this machine. Not likely hard drive because you were booting from Knoppix. Hard to say about Video because you can at least get going.

Probably there is a CPU / Motherboard problem at this point.
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by:nobus
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for testing a pc, you should make the test cd's on a known WORKING PC, otherwise you risk making a corrupted test cd
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by:syssolut
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Nobus, I am not sure what test CDs you are referring to.   If it is the Knoppix, I created that CD awhile ago and know that it is a working cd.
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by:John Hurst
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There is likely no problem with your CD, so now you really are down to a hardware issue (likely CPU / Motherboard).
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by:nobus
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Yes , i was referring to knoppix; it does not hurt to test the cd on another PC - to be sure
otherwise - try another cd drive (external ?)
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by:joinaunion
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If you can go into the bios and disable fast boot for now.

Now with the recovery disc inserted press f12 when booting select the dvd drive and try again. Make sure disc 1 is first then follow prompts for second and so on if it get that far.
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Author Closing Comment

by:syssolut
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Since customer wants laptop back, I went with the opinion that it is a CPU/Motherboard issue.   Thanks for assistance.
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