Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Exchange 2010 / Outlook 2007

Posted on 2015-01-29
6
Medium Priority
?
55 Views
Last Modified: 2015-02-08
Hi Experts,

Some of my users are having weird behavior with their mailbox... They got old e-mails randomly sent out as themselves to the same people on those old e-mails.  Could you please give me a lead on how to troubleshoot this?  I have asked the users to change their passwords on a different computers than those that they are using; turn off their current machines until I can run some scan...  Please advise.
0
Comment
Question by:swgit
6 Comments
 
LVL 7

Assisted Solution

by:Deadman
Deadman earned 668 total points
ID: 40579038
Disconnect the internet connection to those user who had problem. Run malware and antivirus full scan all systems. I have faced same issue with one user. I'm surely say that might be a malware or virus at client machine.
0
 
LVL 19

Accepted Solution

by:
suriyaehnop earned 668 total points
ID: 40579049
Could you verify if the old email stuck on Outbox folder. Verify in Outlook client and as well as in Outlook Web App
0
 
LVL 1

Author Comment

by:swgit
ID: 40579054
I was thinking that it's probably related to malware, and have asked users to turn off their machines and not to use them, until they're back from biz trip.  They don't have anything in their Outbox or Draft...
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
LVL 12

Assisted Solution

by:SreRaj
SreRaj earned 664 total points
ID: 40579077
Hi,

Please check on your Hub Transport Servers and see if any mails are getting queued and release or remove them based on their timestamp. It could be that mails are getting queued and users are retrying the queued mails and later on queued mails are getting delivered.
0
 
LVL 1

Author Comment

by:swgit
ID: 40579583
the queue is empty... and when I said old e-mails... they're randomly picked from a month, 3 months.. 5-6 months ago...  I have not heard from anyone else besides a couple of these users... so their machines might have been compromised, infected... I'll update you on this.  Thanks.
0
 
LVL 1

Author Closing Comment

by:swgit
ID: 40597672
the users machines were in good shape, no e-mails stuck... not sure what happened.  thank you for your inputs!
0

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question