Solved

Exchange 2010 / Outlook 2007

Posted on 2015-01-29
6
44 Views
Last Modified: 2015-02-08
Hi Experts,

Some of my users are having weird behavior with their mailbox... They got old e-mails randomly sent out as themselves to the same people on those old e-mails.  Could you please give me a lead on how to troubleshoot this?  I have asked the users to change their passwords on a different computers than those that they are using; turn off their current machines until I can run some scan...  Please advise.
0
Comment
Question by:swgit
6 Comments
 
LVL 7

Assisted Solution

by:Deadman
Deadman earned 167 total points
Comment Utility
Disconnect the internet connection to those user who had problem. Run malware and antivirus full scan all systems. I have faced same issue with one user. I'm surely say that might be a malware or virus at client machine.
0
 
LVL 18

Accepted Solution

by:
suriyaehnop earned 167 total points
Comment Utility
Could you verify if the old email stuck on Outbox folder. Verify in Outlook client and as well as in Outlook Web App
0
 
LVL 1

Author Comment

by:swgit
Comment Utility
I was thinking that it's probably related to malware, and have asked users to turn off their machines and not to use them, until they're back from biz trip.  They don't have anything in their Outbox or Draft...
0
Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 12

Assisted Solution

by:SreRaj
SreRaj earned 166 total points
Comment Utility
Hi,

Please check on your Hub Transport Servers and see if any mails are getting queued and release or remove them based on their timestamp. It could be that mails are getting queued and users are retrying the queued mails and later on queued mails are getting delivered.
0
 
LVL 1

Author Comment

by:swgit
Comment Utility
the queue is empty... and when I said old e-mails... they're randomly picked from a month, 3 months.. 5-6 months ago...  I have not heard from anyone else besides a couple of these users... so their machines might have been compromised, infected... I'll update you on this.  Thanks.
0
 
LVL 1

Author Closing Comment

by:swgit
Comment Utility
the users machines were in good shape, no e-mails stuck... not sure what happened.  thank you for your inputs!
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Exchange Mailbox 2 31
Forwarding email to external user from Exchange 2010 8 38
outlook 15 42
exchange 6 29
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now