Solved

Outlook 2013 and outlook.com does not sync some emails and some attachments

Posted on 2015-01-30
6
108 Views
Last Modified: 2015-02-08
When importing emails from an outlook.com email address to Outlook 2013 using the default setup I have the following problems:

All my emails in outlook.com have attachments, some emails show up in Outlook 2013 without attachments.
This happens in bulk and the bulks are not static, this seems to point to some sort of glitch/ overload problem in the syncing process. To troubleshoot I've deleted my .OST-file a few times and re-synced and different emails then have missing attachments. I also excluded the folder with the OST-files from Antivirus Scanning and still have large bulks with missing attachments.

Together with this problem comes another one.

Some emails in outlook.com are marked as "read" and some of the "read" messages does not sync at all, they remain in outlook.com and does not show in Outlook 2013. I see no obvious pattern here. Some "read" emails show up in Outlook 2013.

I've reconfigured the outlook.com account in Outlook 2013 and as mentioned I've deleted the OST-file a few times. This gave me different but similar results when it comes to the attachments. The missing emails are always the same.

This all seems to point toward:
the implementation of the default sync between Outlook 2013 and outlook.com not working as it should. This default sync method is EAS - Exchange Active Sync.

Have you worked around this? What helped in the end?

cheers
0
Comment
Question by:ola_erik
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
6 Comments
 
LVL 3

Author Comment

by:ola_erik
ID: 40579837
0
 
LVL 4

Expert Comment

by:Jason Johanknecht
ID: 40579900
If you have an OST file, you are working with an Exchange account hosted by Microsoft.  That would indicate you have a paid plan with either MS Office 365 or another web host such as GoDaddy.  Either way you should have tech support to work with you on this problem.  I would start with them.
0
 
LVL 9

Expert Comment

by:Jeff Brown
ID: 40580107
It is also worth noting that some attachment file types are not allowed by outlook but may be allowed in general from the hosted email.   These attachments will not show up in outlook at all as they are forbidden.
0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 3

Author Comment

by:ola_erik
ID: 40580111
I have one OST for the Office 365 account and one OST for the Outlook.com account to which I'm connected through Exchange Active Sync.
0
 
LVL 3

Accepted Solution

by:
ola_erik earned 0 total points
ID: 40580909
tried with IMAP in stead and so far none of the problems has showed up...
0
 
LVL 3

Author Closing Comment

by:ola_erik
ID: 40596674
avoided the problem, no other decent explanations surfaced
0

Featured Post

SuperAntiSpyware Licenses Discounted by 25% !

Exclusive offer to Experts Exchange Members!
Buy SuperAntiSpyware License(s) from us and save 25% on the regular purchase price.
- Includes Full SuperAntiSpyware Vendor Support Entitlements
- Your Subscription does not begin until you activate your license
- Buy for your friends

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article explains how to install and use the NTBackup utility that comes with Windows Server.
Changing a few Outlook Options can help keep you organized!
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question