Outlook will not remember exchange credentials
Hello,
I am pulling my hair out with this and users moaning is driving me mad hopefully someone can help.
We have a our users connecting to an Exchange 2013 server for their e-mail and since we installed and set them up on this server they cannot save their credentials for Exchange. It is a mixed environment of Office 2007, 2010 and 2013 and clients would seem to get their credentials saved and others cannot not.
We have tried changing authentication types on the machines between negotiate, NTLM and basic but no variation seems to allow the saving of credentials the users always have to type them
Any help would be mostly appreciated.
Regards
Josh
I am pulling my hair out with this and users moaning is driving me mad hopefully someone can help.
We have a our users connecting to an Exchange 2013 server for their e-mail and since we installed and set them up on this server they cannot save their credentials for Exchange. It is a mixed environment of Office 2007, 2010 and 2013 and clients would seem to get their credentials saved and others cannot not.
We have tried changing authentication types on the machines between negotiate, NTLM and basic but no variation seems to allow the saving of credentials the users always have to type them
Any help would be mostly appreciated.
Regards
Josh
Manoj Bojewar
These system are part of domain or Workgroup. If these systems are part of domain then no need to do anything. if the system are part of workgroup, you have to use credentials manager to save the password.
Are all mailboxes on Exchange 2013, or do you also have a co-existing environment with another version of Exchange server?
When do the users need to enter in their credentials, as soon as they open Outlook or after Outlook is already opened? Do you get the same results if you use Cached mode vs Online Mode with Exchange?
Does this only happen to Outlook 2007 clients or Outlook 2010 or a mix of all of them?
Also what are you using for your Outlook Anywhere Authentication? Try using NTLM if you haven't already.
Will.
When do the users need to enter in their credentials, as soon as they open Outlook or after Outlook is already opened? Do you get the same results if you use Cached mode vs Online Mode with Exchange?
Does this only happen to Outlook 2007 clients or Outlook 2010 or a mix of all of them?
Also what are you using for your Outlook Anywhere Authentication? Try using NTLM if you haven't already.
Will.
ASKER
This is not part of an existing environment and the users are prompted when opening outlook on a mixture of versions 2007, 2010, 2013 we have tried NTM but this does not work. Online instead of cached is not an option as the broadband line is very slow as they are using a hosted exchange server.
ASKER CERTIFIED SOLUTION
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