Solved

prioity of the USB connections.

Posted on 2015-01-30
11
127 Views
Last Modified: 2015-02-18
I have had issues when loading Plantronics headsets on laptops and the computer not seeing the device. If I move to another USB port it finds it? Is this due to USB 2 ports and USB 3 ports being the difference and how would you tell which port is USB 3 or USB 2? The desktops all find the headset right off, it is just the laptops that give me issues. I just keep moving the USB connector to another USB port until it finds it.
0
Comment
Question by:millerdog
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 4

Accepted Solution

by:
Jason Johanknecht earned 350 total points
ID: 40579881
You can buy a USB tester to verify enough voltage is coming through the USB port to power the headset.   Then I would check with Plantronics on power requirements (Probably listed online).

I use the logitech headsets on laptops and have never seen an issue like that before.

Amazon has many options for the tester: http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=usb+tester
0
 

Author Comment

by:millerdog
ID: 40579956
Thanks. I am ordering 1 now. I myself never had an issue until we started using Plantronics Savi 740. This works with both phone and Vidyo conferencing. It really is nice and works great. Not sure why it only likes certain ports.
0
 
LVL 88

Assisted Solution

by:rindi
rindi earned 150 total points
ID: 40579983
The Plastic part of USB 3 ports are colored blue,, while USB 2 ports are Black.
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 

Author Comment

by:millerdog
ID: 40579998
Now that was helpful. Thanks That was a great tip. I wish I could have seen that sooner and I would have given you some points as well. Great tip.
0
 
LVL 4

Expert Comment

by:Jason Johanknecht
ID: 40580054
I would be interested in seeing the results or what you discover to be the trouble.
What make/model laptops are you using?  It sounds like it is random which USB port fails to operate, is that correct?
0
 
LVL 4

Expert Comment

by:Jason Johanknecht
ID: 40580077
Rindi, have you had experience with USB 3.0 ports not working with headsets?  Logitech has no known issues with such use.
0
 
LVL 4

Expert Comment

by:Jason Johanknecht
ID: 40580079
I am not able to find any documentation on USB requirements form Plantronics yet.  I have not used any of their USB headsets though either.
0
 
LVL 88

Expert Comment

by:rindi
ID: 40580124
No, I don't use headsets. But I wouldn't "waste" a USB 3 port on a headset, as for that even a USB 1 port should be more than adequate.
0
 

Author Comment

by:millerdog
ID: 40580276
Lenovo laptops from the T420 to the T440S some W series as well. I had 4 laptops yesterday not see the 410 Plantronics headsets and have had numerous laptops doing the same all Lenovo. I have another tech who has seen this many times as well. We have a huge list of users to setup these headsets and this has been our problem. Now we do find the port and it is usually the 2 right next to the power jack for the charger. It is not critical but a pain when in a hurry. I would not like to waste these ports myself as I have better things to plug in. Not my call. I am just the dog who has to get it done.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40581172
if you say 'they don't see the headset' what exactly do you mean?
first : do you get a notification sound when you connect it? and if so,
do you see it installed in device manager wtithout error?
bith must be true in order for them to work
0
 

Author Closing Comment

by:millerdog
ID: 40616261
The issue was the USB. It seems that the headset likes the 3.0 better. Not sure why as it is just a headset but since the camera for Vidyo needs the higher end port? Not sure why but that is how it seems to work better. I moved them all to the 3.0 ports and it works fine. Thanks and yes, I bought one of the power checkers and it is great.
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows 10 Laptop 6 77
Laptop fast cheaper recommend 8 75
Will this laptop support 4k external monitor? 6 86
notebook samsung windows 10 recovery 5 33
Sometimes you have a CD / DVD drive that will not show up in Windows Explorer under My Computer.  There could be a number of reasons for this, which this article will discuss.   I will cover a few basic ways you can try to find the problem yourself.…
As hardware bugs go, this is a strange one! I upgraded a laptop in December 2011 with a 512GB Crucial m4 2.5-inch/9.5mm SATA Solid State Drive (SSD), Crucial part number CT512M4SSD2: http://www.crucial.com/store/partspecs.aspx?IMODULE=CT512M4SSD2 …
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question