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Unable to get Android Citrix Receiver App to work with Citrix Secure Gateway

Posted on 2015-01-30
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Last Modified: 2015-01-30
Farm: XenApp 6.5
Secure Gateway 3.3.1
Web Interface: 5.4.0.59

Our WI and Secure Gateway works internally and externally using a browser. However, when we try to connect using the Android Receiver app using connection type 'xenapp services', it populates the list of published apps. However, when we attempt to open a published app, it hangs at 'Please wait....' and then switches back to list of published apps after a few min.

Any help would be greatly appreciated.
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Question by:Freda Driscoll-Sbar
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Carl Webster earned 2000 total points
ID: 40579920
Clearly stated in the documentation that it requires NetScaler:

http://support.citrix.com/proddocs/topic/receiver-android-36/android-receiver-admin-requirements.html

Connectivity

Citrix Receiver supports HTTP, HTTPS, and ICA-over-TLS connections to a XenApp server farm through any one of the following configurations.

For LAN connections:
• StoreFront 2.x or 2.6 (recommended), Web Interface 5.4, or a XenApp Services (formerly Program Neighborhood Agent) site.

For secure remote connections (any of the following products):

• Citrix NetScaler Gateway 10 (including VPX, MPX and SDX versions)
• Citrix Access Gateway Enterprise Edition 9.x, and 10.x (including VPX, MPX and SDX versions)
• CloudGateway is supported only with versions 9.3 and higher
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