Solved

print to pdf shows up ok on google chrome but not on IE9

Posted on 2015-01-30
6
130 Views
Last Modified: 2015-04-03
had a user who is using Vista with IE 9 and google chrome. On banking sites, when she tried to print to pdf, using google chrome the contents will show up properly but when on IE9, the contents showed up as 'garbage'..  
looks like some compatibility issues with the site with IE9. is this something common and which can be resolved by changing settings in IE9?
0
Comment
Question by:grnow
  • 3
  • 2
6 Comments
 
LVL 9

Expert Comment

by:Jeff Brown
ID: 40580039
What driver are you using to print to PDF.  Is it the Adobe driver or a Third party print to pdf?
0
 
LVL 14

Assisted Solution

by:William Fulks
William Fulks earned 250 total points
ID: 40580148
Try accessing the site using Compatibility Mode in IE9 and see if that helps.

Also, I would highly recommend you upgrade the PC since using old versions of browsers and operating systems invites potential security problems that don't affect newer systems.
0
 

Author Comment

by:grnow
ID: 40580173
had the adobe acrobat x pro installed.. got the printer adobe pdf..
0
Make managing Office 365 email signatures a breeze

Are you using Office 365? Having trouble trying to set up email signatures for your users? Getting stressed out managing multiple signatures? Need an easier way to manage? We have a solution for you, try the most-user friendly and powerful signature management tool on the market.

 
LVL 9

Assisted Solution

by:Jeff Brown
Jeff Brown earned 250 total points
ID: 40580304
Goto printer properties of the Adobe PDF printer  and uncheck the box that says use system fonts only.  This should fix the formatting issues.  Pdf files will be larger but look correct.
0
 

Accepted Solution

by:
grnow earned 0 total points
ID: 40595381
the user download primo pdf and able to convert to pdf without the error. she tried out for some other banking websites, no issue to convert if using adobe pdf.
0
 

Author Closing Comment

by:grnow
ID: 40704714
using another pdf software as a workaround for this particular issue.
0

Featured Post

Are your corporate email signatures appalling?

Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now