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print to pdf shows up ok on google chrome but not on IE9

Posted on 2015-01-30
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Last Modified: 2015-04-03
had a user who is using Vista with IE 9 and google chrome. On banking sites, when she tried to print to pdf, using google chrome the contents will show up properly but when on IE9, the contents showed up as 'garbage'..  
looks like some compatibility issues with the site with IE9. is this something common and which can be resolved by changing settings in IE9?
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Question by:grnow
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LVL 9

Expert Comment

by:Jeff Brown
ID: 40580039
What driver are you using to print to PDF.  Is it the Adobe driver or a Third party print to pdf?
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LVL 14

Assisted Solution

by:William Fulks
William Fulks earned 250 total points
ID: 40580148
Try accessing the site using Compatibility Mode in IE9 and see if that helps.

Also, I would highly recommend you upgrade the PC since using old versions of browsers and operating systems invites potential security problems that don't affect newer systems.
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Author Comment

by:grnow
ID: 40580173
had the adobe acrobat x pro installed.. got the printer adobe pdf..
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LVL 9

Assisted Solution

by:Jeff Brown
Jeff Brown earned 250 total points
ID: 40580304
Goto printer properties of the Adobe PDF printer  and uncheck the box that says use system fonts only.  This should fix the formatting issues.  Pdf files will be larger but look correct.
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Accepted Solution

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grnow earned 0 total points
ID: 40595381
the user download primo pdf and able to convert to pdf without the error. she tried out for some other banking websites, no issue to convert if using adobe pdf.
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Author Closing Comment

by:grnow
ID: 40704714
using another pdf software as a workaround for this particular issue.
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