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sporadically not connecting to web browsers or email

Posted on 2015-01-30
Medium Priority
Last Modified: 2015-02-07
Continually having connection problems with my desktop. The connection regularly drops out.  Can be every couple of minutes. Other times it's a little better.  We originally thought it due to the wireless router being on floor below on other side of a steel floor joist. But when we bring iPads or tablets to same place the connection is perfect.
In past few days I cannot get the internet to work at all either explorer or chrome. This even though (having moved router downside to other side of joist), the indicator at bottom of screen shows 4of 5 segments in white and hovering over it brings up the words 'charin network internet access'
I have mcafee security suite and also loaded SpyHunter at end of November to clear a ransom virus.
But internet access was problematic long before that.
Any ideas?
Thanks Geoffrey
Question by:Lomed_Geoff
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LVL 50

Expert Comment

ID: 40580466
Check your cables for breaks, loose connections.

Author Comment

ID: 40580677
Can this be the issue?  If it were a loose connection to the router, wouldn't it affect the iPads and tablets too?  And between the router and the desktop there are no cables. It's wireless. Apologies if I am misunderstanding you.

Author Comment

ID: 40582886
I have kept the router on the good side of the joist and have email working. But no Web browser connections whatsoever. I think then this is a software issue somewhere. Perhaps some sort of firewall or security has smehow been switched on?
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LVL 50

Expert Comment

ID: 40582998
The next time you cannot connect go to Control Panel\All Control Panel Items\Network and Sharing Center.  What does it tell you about your connection?  Any red X's?  Click on them.  Click on the various links to see what messages you get.
LVL 83

Expert Comment

by:David Johnson, CD, MVP
ID: 40583341
you may be only using wireess /g and the tablets using wireless n (N has more range than g)

Author Comment

ID: 40583416
Is there a way to have the desktop use wireless g?  But again would that make the browsers not work whilst email is working?
will look at the red X's,  but the issue doesn't appear to be a connection issue if I have email and it shows strong connection in the indicator at the bottom of the screen

Accepted Solution

Lomed_Geoff earned 0 total points
ID: 40585579
I have carried out a system restore to 21 January when I could still get Web access. Allnow works perfectly.

Author Closing Comment

ID: 40595426
I was hoping to hear what might be switching off the Web browsers  yet leaving an email connection. Answers received did not seem relevant  to that. I therefore  tried the restore point and that worked.

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