Solved

sporadically not connecting to web browsers or email

Posted on 2015-01-30
8
87 Views
Last Modified: 2015-02-07
Continually having connection problems with my desktop. The connection regularly drops out.  Can be every couple of minutes. Other times it's a little better.  We originally thought it due to the wireless router being on floor below on other side of a steel floor joist. But when we bring iPads or tablets to same place the connection is perfect.
In past few days I cannot get the internet to work at all either explorer or chrome. This even though (having moved router downside to other side of joist), the indicator at bottom of screen shows 4of 5 segments in white and hovering over it brings up the words 'charin network internet access'
I have mcafee security suite and also loaded SpyHunter at end of November to clear a ransom virus.
But internet access was problematic long before that.
Any ideas?
Thanks Geoffrey
0
Comment
Question by:Lomed_Geoff
  • 5
  • 2
8 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 40580466
Lomed_Geoff--
Check your cables for breaks, loose connections.
0
 

Author Comment

by:Lomed_Geoff
ID: 40580677
Can this be the issue?  If it were a loose connection to the router, wouldn't it affect the iPads and tablets too?  And between the router and the desktop there are no cables. It's wireless. Apologies if I am misunderstanding you.
0
 

Author Comment

by:Lomed_Geoff
ID: 40582886
I have kept the router on the good side of the joist and have email working. But no Web browser connections whatsoever. I think then this is a software issue somewhere. Perhaps some sort of firewall or security has smehow been switched on?
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40582998
Lomed_Geoff--
The next time you cannot connect go to Control Panel\All Control Panel Items\Network and Sharing Center.  What does it tell you about your connection?  Any red X's?  Click on them.  Click on the various links to see what messages you get.
0
Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
ID: 40583341
you may be only using wireess /g and the tablets using wireless n (N has more range than g)
0
 

Author Comment

by:Lomed_Geoff
ID: 40583416
Is there a way to have the desktop use wireless g?  But again would that make the browsers not work whilst email is working?
will look at the red X's,  but the issue doesn't appear to be a connection issue if I have email and it shows strong connection in the indicator at the bottom of the screen
0
 

Accepted Solution

by:
Lomed_Geoff earned 0 total points
ID: 40585579
I have carried out a system restore to 21 January when I could still get Web access. Allnow works perfectly.
0
 

Author Closing Comment

by:Lomed_Geoff
ID: 40595426
I was hoping to hear what might be switching off the Web browsers  yet leaving an email connection. Answers received did not seem relevant  to that. I therefore  tried the restore point and that worked.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Touch screen experience for personal computers, improved security, and performance have made Windows 8 a great hit amongst users. If you are an Outlook user and thinking of or have upgraded to Win 8 or 8.1, then here are some guidelines that may pro…
A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now