Unable to access Verizon website with IE11
Posted on 2015-01-30
A customer has a very strange problem. IE11 works OK with every website that I have tested except for Verizon. When the customer tries to get her email from Verizon, the sign-in page partially loads, the screen flashes and the sequence repeats. Eventually IE just closes.
As I said, this appears to be unique to the Verizon website from this computer. I tried the website on my computer, and had no problem.
I have reset IE twice.
The OS is Windows 7, the antivirus is Norton Security.
Superantispyware found nothing but tracking cookies.
If we try to get to the website with Chrome, everything is OK.
I would rather have a properly operating IE and a customer that is not freaking out (many of my customers are quite fragile and given to anxiety attacks when things don't work or even when they are a little different).
What would cause this kind of behavior in IE?