Client's PC Hacked - Hacker Logs in and uses Her PC to Access PayPal - How to Prevent Access?
Posted on 2015-01-31
I have a client who has been Hacked multiple times. First it started with her own PayPal account and so I activated the two step verification and it stopped.
I also disabled RDP, I added two step verification to her Logmein account as well.
She got a new email account, she had MSN for years and now she has gmail
But the other day she said she came home and she could see someone logged in and trying to hack into some woman's paypal account by using her PC.
She recorded it with her iPhone and went to the Police and they turned her away, They said she can't do anything unless she finds the Women who was being hacked and then the two of them could file a complaint with the Police!
She Called PayPal and they said to format the PC.
So the PC has been OFF for a week, The other Day she received a call from India and the person on the other end told her to turn on her PC and she hung up.
Oh yea, she got a new Internet connection too, She went from Timewarner Cable to Verizon Fios and the Hacker still got in.
What can she do?
Can I buy her a SonicWall Firewall and make it impossible for hackers to log in?
I have the PC here, not connected to the Internet. Anything I can check?