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the item referred to by this shortcut cannot be accessed you may not have appropriate permissions

Posted on 2015-02-01
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Last Modified: 2015-04-03
has a windows 7 pc when upon logon, the msg "the item referred to by this shortcut cannot be accessed you may not have appropriate permissions" will appear. had tried adjusting UAC but no difference
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Question by:grnow
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Assisted Solution

by:jcimarron
jcimarron earned 250 total points
ID: 40582656
grnow --
Take ownership of the file.
http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

More on the subject of ownership and permissions.
http://www.addictivetips.com/windows-tips/windows-7-access-denied-permission-ownership/
If that does not work, right click on the shortcut|Properties.  What do you see in the Target line?  Is the file you want to open really where the Target line says?  If you go to the Target location and click on the file itself, does it open?  If not that is where you would apply the "Take Ownership" context menu addition.
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Expert Comment

by:btdownloads7
ID: 40582794
I'm not sure exactly what you're asking. Are you saying that you don't know which shortcut the error is referring to (since it's happening during logon)? Or are you saying that there is a shortcut somewhere that you can't launch?
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Assisted Solution

by:VB ITS
VB ITS earned 250 total points
ID: 40583114
Check the Startup folder to see if an invalid shortcut for a program or file is sitting there:
- Click on Start
- All Programs
- Click on the Startup folder
- Do you see any entries in here? If you do, the one causing the issue will most likely have a blank icon. Right click on it and go to Properties - if it references an invalid location then delete the shortcut

You may also want to check these areas of the registry (click Start > Run or press Windows +R > type in regedit > click OK) for the offending item:
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

If you're running the 64-bit version of Windows then you'll need to check the below areas also:
- HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run

Last but not least, run a full scan using your favourite anti-malware scanner (I usually use the free version of MalwareBytes Anti-Malware) to detect any malicious files you may have on your system.
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Author Comment

by:grnow
ID: 40598751
noticed when logging in as another user B on the same pc does not have this error seen. The same rights and permissions for user A and B is the same. pc checked with no virus/spyware, checking the registry does not have anything abnormal. For user A, already has the full rights to the file. launching it from the shortcut, startup or navigate to the exact file location will see this error.
besides recreating the profile to confirm, any other options to check ?
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Accepted Solution

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grnow earned 0 total points
ID: 40638371
it seems like recreating a profile may be the way to resolve this...
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Expert Comment

by:jcimarron
ID: 40638397
grnow--
Have you tried any of the suggestions offered?
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Author Comment

by:grnow
ID: 40644667
hi, yes, had tried the above suggested methods but somehow does not work in current situation
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Author Closing Comment

by:grnow
ID: 40704715
trying out all the suggested suggested options does not seem to work in this scenario. recreate profile in the end
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