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From Outlook 2010:  Subject: Mailbox size limit exceeded

Posted on 2015-02-01
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Last Modified: 2015-02-08
Why does this Outlook user get this 100 MB limit message and how can the limit be removed?

-----Original Message-----
From: System Administrator [mailto:System Administrator]
Sent: Friday, January 23, 2015 10:46 AM
To: xxxx@yyyy.com
Subject: Mailbox size limit exceeded

The size limit of 100 MB for mailbox 'xxxx@yyyyy.com' has been
exceeded.  Incoming mail is currently being rejected.

(and that's all folks, that's the full message)

Other Questions
Who is System Administrator, with no return address?

Details
Outlook 2010
Windows XP SP3 (PC with Win7 reloaded with WinXP due to existing software limitations)
PST files carried forward from Outlook 2003

The PST is well over 100 MB:
PST file sizes
There are folders well over 100 MB and have been for some time:
with redaction - Some Folder Sizes
Older PST format?
Outlook PST file(s) brought to "new" PC from older PC - dating back to Outlook 2003
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Comment
Question by:Robert
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11 Comments
 
LVL 12

Expert Comment

by:FarWest
ID: 40582617
This is Exchange limit and not outlook limit, and it presents size on your mailbox on the server
when using pst files the exchange will not keep you emails on the server so the limit will appear to be related to your last message
0
 
LVL 69

Expert Comment

by:Qlemo
ID: 40582649
Agree, the message is from a (sparsely configured) Exchange. The PST file is disconnected from Exchange.
Exchange needs to be configured for a different or maximum mailbox size.
0
 

Author Comment

by:Robert
ID: 40582668
Exchange, then, would be on the email provider's (SmarterMail) server?  I don't think I have Exchange set up on this PC.  And there is no mail server for this "office."
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LVL 69

Expert Comment

by:Qlemo
ID: 40582672
You should go into the email account to know for sure.
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LVL 24

Expert Comment

by:SunBow
ID: 40583064
> how can the limit be removed?

How to configure the size limit for both (.pst) and (.ost) files in Outlook
http://support.microsoft.com/kb/832925
11. Right-click MaxLargeFileSize, and repeat steps 8 through 9.
 8. Click Modify, and then type the value in the Value data box.
 9. Click OK.

For Outlook 2010
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook

(etc)

http://www.interworks.com/blogs/dholm/2010/02/03/outlook-issue-you-have-exceeded-size-limit-your-mailbox

It can be for several reasons, some of which are:

    You're running on an Exchange server and your system administrator has mailbox limitations in place.

          The solution here will be to use the Mailbox Cleanup wizard or Archive features to move some mail to a PST if you aren't able to get the limits increased.

You have exceeded the default size of the PST allowed in Outlook 2003 or 2007.

For these last three items, the troubleshooting steps are similar.

If your operating system is Windows 2000 or Windows XP, browse to:
    C:\Documents And Settings\<your username>\Local Settings\Application Data\Microsoft\Outlook

(etc)

> Who is System Administrator, with no return address?

System Administrator is the return address. It is internal (same domain),. It is exchange name, does not need IP address. It likely will not receive mail. It may be title (not vulnerable to external phishing). You should have contact method available other than eMail.

> There are folders well over 100 MB

Among them is the Deleted Items.
They are still recoverable, just not visible.
To remove them, delete (again, 2nd time)

I 'assume' you are aware, given redactions

Qlemo > You should go into the email account to know for sure.

I agree.
(what is logon process - server/OS, what is OS of SmarterMail)
I am not so trusting of success for moving across versions, often if 'successful' there may yet be losses (eg 90% success).
I'd rather just use new machine, log into both, then copy the files desired. That also helps cleanup (the uncopied were not essential). This process is not so untimely, may take less time even.
0
 
LVL 4

Expert Comment

by:Adam (CodeTwo Software)
ID: 40583513
Hi Robert,

The problem you are experiencing is most likely related to a server limit. In Exchange there are 3 places where these types of limits can be configured:

- Organization transport settings
- Send/receive connector settings
- User mailbox settings

Go to the 'Message size limits' section of this article to learn more: http://www.codetwo.com/admins-blog/exchange-attachment-size-limit-find-change/?sts=4434

All the best,
Adam
0
 

Author Comment

by:Robert
ID: 40584060
SmarterMail = http://mail63.safesecureweb.com/

I am pretty sure I do not have Exchange ON MY PC.  Do I have Exchange on my PC?  Where is it and how do I get to it and these settings?

Robert
0
 
LVL 12

Assisted Solution

by:FarWest
FarWest earned 500 total points
ID: 40584076
Exchange is a mail server that is corporate level and not personal level so it is not in your PC
your PC maybe connected to exchange server inside or outside your organization,
go to File-- Accounts settings and check if any of the accounts in the list is "exchange" in the type column
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Accepted Solution

by:
Robert earned 0 total points
ID: 40584801
I think the answer is that the mail provider has a 100 MB limit for this account and there is no limit (to be set or changed) within my copy of Outlook.  

The email provlder might be running Exchange, though, and that's why it could look so familiar to you.

Does that make sense?
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Assisted Solution

by:Robert
Robert earned 0 total points
ID: 40587558
No, this is a POP account.

Not Exchange in this instance of Outlook 2010
I suppose it makes sense that the "System Administrator" at SmarterMail can send an email without a return email address to one of its users.

Thanks to all whom participated in this Que.

Robert
0
 

Author Closing Comment

by:Robert
ID: 40596667
Some questions I ask have a "Duh" answer!  

In this case, the 100 MB limit was being imposed by the email host, one of the SmarterMail flavors.  The limit is for disk space on the host's servers for this account.  The quota for the account has since been raised to 200 MB.

The users for this account have been properly trained in identifying & cleaning out old and/or large emails (from Inbox, Deleted, Junk & Sent folders) no longer needed on the server.

The Outlook account may not be properly deleting older emails as it is presently configured, though.  A question for a different thread, perhaps.

Thanks again.

Robert
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