roy_batty
asked on
NDR - What is causing this error
I have received the following NDR when replying to an email. It is the first time I have communicated with this person via email.
I am using Office 365.
Can someone explain how I might resolve this issue?
************************** ********** ********** ********** ********** ******
Delivery has failed to these recipients or groups:
Nigel Davis
Your message was rejected by the recipient email server. Please check the recipient's email address and try resending your message, or contact the recipient directly. For more tips to help resolve this issue, see DSN code 5.1.0 in Exchange Online - Office 365. If the problem continues, contact your email admin.
Diagnostic information for administrators:
Generating server: DBXPR03MB144.eurprd03.prod .outlook.c om
them@theirdomain.com
Remote Server returned '< #5.1.10 smtp;550 5.1.10 RESOLVER.ADR.RecipientNotF ound; Recipient not found by SMTP address lookup>'
Original message headers:
Received: from DB3PR03CA0045.eurprd03.pro d.outlook. com (10.255.183.45) by
DBXPR03MB144.eurprd03.prod .outlook.c om (10.242.141.23) with Microsoft SMTP
Server (TLS) id 15.1.75.20; Sun, 1 Feb 2015 10:49:58 +0000
Received: from AM1FFO11FD030.protection.g bl (2a01:111:f400:7e00::185) by
DB3PR03CA0045.outlook.offi ce365.com (2a01:111:e400:9438::45) with Microsoft
SMTP Server (TLS) id 15.1.75.20 via Frontend Transport; Sun, 1 Feb 2015
10:49:58 +0000
Received: from emea01-am1-obe.outbound.pr otection.o utlook.com (157.56.112.144)
by AM1FFO11FD030.mail.protect ion.outloo k.com (10.174.64.219) with Microsoft
SMTP Server (TLS) id 15.1.75.11 via Frontend Transport; Sun, 1 Feb 2015
10:49:58 +0000
Received: from AMSPR04MB423.eurprd04.prod .outlook.c om (10.242.107.150) by
AMSPR04MB422.eurprd04.prod .outlook.c om (10.242.107.149) with Microsoft SMTP
Server (TLS) id 15.1.65.19; Sun, 1 Feb 2015 10:49:57 +0000
Received: from AMSPR04MB423.eurprd04.prod .outlook.c om ([10.242.107.150]) by
AMSPR04MB423.eurprd04.prod .outlook.c om ([10.242.107.150]) with mapi id
15.01.0065.013; Sun, 1 Feb 2015 10:49:57 +0000
From: ed smith <me@mydomain.co.uk>
To: Nigel Davis <them@theirdomain.com>
Subject: RE: 121/Exhibitions
Thread-Topic: 121/Exhibitions
Thread-Index: AdA6PTJ8ZyvOp40+Tkud/295qd U2zADzrX+A
Date: Sun, 1 Feb 2015 10:49:56 +0000
Message-ID: <AMSPR04MB42366AB74EC83FB0 6957901993 F0@AMSPR04 MB423.eurp rd04.prod. outlook.co m>
References: <64ED5D0305730E4D889B7C437 66769EB028 F9CD23A33@ N3-SRV-01. n3displayg raphi.loca l>
In-Reply-To: <64ED5D0305730E4D889B7C437 66769EB028 F9CD23A33@ N3-SRV-01. n3displayg raphi.loca l>
Accept-Language: en-GB, en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip: [86.174.132.242]
authentication-results: theirdomain.com; dkim=none (message not signed)
header.d=none;theirdomain. com; dkim=none (message not signed)
header.d=none;theirdomain. com; dmarc=permerror action=none
header.from=mydomain.co.uk ;
x-microsoft-antispam: BCL:0;PCL:0;RULEID:;SRVR:A MSPR04MB42 2;UriScan: ;
x-exchange-antispam-report -test: UriScan:;
x-exchange-antispam-report -cfa-test: BCL:0;PCL:0;RULEID:;SRVR:A MSPR04MB42 2;
x-forefront-prvs: 04740D25F1
X-Forefront-Antispam-Repor t-Untruste d: SFV:NSPM;SFS:(10019020)(20 9900001)(5 1914003)(4 0134004)(9 9936001)(1 9617315012 )(16799955 002)(40100 003)(54356 999)(54606 007)(54206 007)(26560 02)(151881 55005)(196 18635001)( 77156002)( 450100001) (33656002) (196275950 01)(925660 02)(196252 15002)(863 62001)(122 556002)(62 966003)(87 936001)(19 580395003) (50986999) (76176999) (193004050 04)(110136 001)(10788 6001)(7448 2002)(4610 2003)(6606 6001)(1776 0045003)(2 950100001) (290010000 1)(1597544 5007)(7431 6001)(7709 6005)(1028 36002)(861 52002)(195 80405001)( 1623667500 4)(7657600 1)(1539572 5005)(1820 6015028)(1 5398625002 )(15669805 003);DIR:O UT;SFP:110 2;SCL:1;SR VR:AMSPR04 MB422;H:AM SPR04MB423 .eurprd04. prod.outlo ok.com;FPR :;SPF:None ;MLV:sfv;L ANG:en;
Content-Type: multipart/related;
boundary="_017_AMSPR04MB42 366AB74EC8 3FB0695790 1993F0AMSP R04MB423eu rprd_";
type="multipart/alternativ e"
MIME-Version: 1.0
X-MS-Exchange-Transport-Cr ossTenantH eadersStam ped: AMSPR04MB422
Return-Path: me@mydomain.co.uk
X-EOPAttributedMessage: 0
Received-SPF: Pass (protection.outlook.com: domain of mydomain.co.uk
designates 157.56.112.144 as permitted sender)
receiver=protection.outloo k.com; client-ip=157.56.112.144;
helo=emea01-am1-obe.outbou nd.protect ion.outloo k.com;
Authentication-Results: spf=pass (sender IP is 157.56.112.144)
smtp.mailfrom=me@mydomain. co.uk;
X-Forefront-Antispam-Repor t: CIP:157.56.112.144;CTRY:US ;IPV:NLI;I PV:NLI;EFV :NLI;
X-MS-Exchange-Transport-Cr ossTenantH eadersStri pped: AM1FFO11FD030.protection.g bl
X-MS-Exchange-Transport-Cr ossTenantH eadersProm oted: AM1FFO11FD030.protection.g bl
X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:;SRVR:D BXPR03MB14 4;
I am using Office 365.
Can someone explain how I might resolve this issue?
**************************
Delivery has failed to these recipients or groups:
Nigel Davis
Your message was rejected by the recipient email server. Please check the recipient's email address and try resending your message, or contact the recipient directly. For more tips to help resolve this issue, see DSN code 5.1.0 in Exchange Online - Office 365. If the problem continues, contact your email admin.
Diagnostic information for administrators:
Generating server: DBXPR03MB144.eurprd03.prod
them@theirdomain.com
Remote Server returned '< #5.1.10 smtp;550 5.1.10 RESOLVER.ADR.RecipientNotF
Original message headers:
Received: from DB3PR03CA0045.eurprd03.pro
DBXPR03MB144.eurprd03.prod
Server (TLS) id 15.1.75.20; Sun, 1 Feb 2015 10:49:58 +0000
Received: from AM1FFO11FD030.protection.g
DB3PR03CA0045.outlook.offi
SMTP Server (TLS) id 15.1.75.20 via Frontend Transport; Sun, 1 Feb 2015
10:49:58 +0000
Received: from emea01-am1-obe.outbound.pr
by AM1FFO11FD030.mail.protect
SMTP Server (TLS) id 15.1.75.11 via Frontend Transport; Sun, 1 Feb 2015
10:49:58 +0000
Received: from AMSPR04MB423.eurprd04.prod
AMSPR04MB422.eurprd04.prod
Server (TLS) id 15.1.65.19; Sun, 1 Feb 2015 10:49:57 +0000
Received: from AMSPR04MB423.eurprd04.prod
AMSPR04MB423.eurprd04.prod
15.01.0065.013; Sun, 1 Feb 2015 10:49:57 +0000
From: ed smith <me@mydomain.co.uk>
To: Nigel Davis <them@theirdomain.com>
Subject: RE: 121/Exhibitions
Thread-Topic: 121/Exhibitions
Thread-Index: AdA6PTJ8ZyvOp40+Tkud/295qd
Date: Sun, 1 Feb 2015 10:49:56 +0000
Message-ID: <AMSPR04MB42366AB74EC83FB0
References: <64ED5D0305730E4D889B7C437
In-Reply-To: <64ED5D0305730E4D889B7C437
Accept-Language: en-GB, en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip: [86.174.132.242]
authentication-results: theirdomain.com; dkim=none (message not signed)
header.d=none;theirdomain.
header.d=none;theirdomain.
header.from=mydomain.co.uk
x-microsoft-antispam: BCL:0;PCL:0;RULEID:;SRVR:A
x-exchange-antispam-report
x-exchange-antispam-report
x-forefront-prvs: 04740D25F1
X-Forefront-Antispam-Repor
Content-Type: multipart/related;
boundary="_017_AMSPR04MB42
type="multipart/alternativ
MIME-Version: 1.0
X-MS-Exchange-Transport-Cr
Return-Path: me@mydomain.co.uk
X-EOPAttributedMessage: 0
Received-SPF: Pass (protection.outlook.com: domain of mydomain.co.uk
designates 157.56.112.144 as permitted sender)
receiver=protection.outloo
helo=emea01-am1-obe.outbou
Authentication-Results: spf=pass (sender IP is 157.56.112.144)
smtp.mailfrom=me@mydomain.
X-Forefront-Antispam-Repor
X-MS-Exchange-Transport-Cr
X-MS-Exchange-Transport-Cr
X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:;SRVR:D
SOLUTION
membership
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I would suggest you to try to send an emails through a OWA or outlook in online mobe and check it agian.
Agreed, the error message is pretty straight forward: says the email address at the other end doesn't exist.
Have you tried perhaps sending an email tto this address from an account with a free provider such as Gmail, Hotmail, Yahoo, etc to see if you get the same bounceback error message/
Have you tried perhaps sending an email tto this address from an account with a free provider such as Gmail, Hotmail, Yahoo, etc to see if you get the same bounceback error message/
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Issue seemed to resolve itself but the advice provided was still useful