I am trying to estimate reasonable price for IT support service for small businesses. Before I have a fixed price for support service, I would need to know how much other people charge per hour. How can I do the market research? if you could share your experiences and thoughts on this would be very appreciated.
Services that I am planning to do are server management, desktop management, network management and backup management. And I would like to make them as a package service which individually cost around $380 per service per month. If there are extra works need to be done, $130 per hour would be charged. How would you guys do the market research to get the reasonably right price for the IT support service?