Cannot disable or remove Browser helper objects
Posted on 2015-02-01
A customer is having problems with Pop-ups in IE11, Firefox, and Chrome. I have run Malwarebytes, Superantispyware, junkware removal tool and ADWcleaner. And, I have manually uninstalled all of the trashware that I could find.
I am still getting pop-ups, redirects, and bogus firewall notices on this computer. Part of the problem appears to be 4 items in listed under toolbars and extensions in "Manage Add-Ons". The 4 items are offersapp, laowraete, niceanffRee, and daily prize. The disable and remove buttons are grated out for these items.
How do I recover the use of this computer?