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Cannot download Office365 installation source(s)

Posted on 2015-02-01
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Last Modified: 2015-03-29
I've followed the guides to setting up an Office365 installation using the OfficeDeploymentTool because I want to choose which applications get installed.

I have a shared directory.  I've downloaded and extracted the ODT to that shared directory.  I have created a sub-directory called Office15.  I have modified the xml to exclude the programs I don't want and the location of the source files (\\REECE-NB\Shared\OfficeDeployment\Office15).

When I try to run "\\REECE-NB\Shared\OfficeDeployment\setup.exe /download \\REECE-NB\Shared\OfficeDeployment\configuration-server.xml" I immediately get the error:

Error:
Couldn't install
We're sorry, we had a problem installing your Office program(s).
Is your internet connection working? Do you have enough free space on your main hard drive?
Please try installing again after you've checked the above.

error screenshot

I've tried the procedure on both Windows Server 2012 R2 and my Windows 8.1 Pro laptop.  The shared directory location has in excess of 200GB free space and I have a reliable internet connection...

What's going on here and how do I fix it?
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Question by:Reece Dodds
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by:John Hurst
ID: 40583140
Is this a volume license or an individual subscription?  If the latter, you run the install from the on-line account manager and it installs what you subscribed to. It is called Click To Run (or something close to that). This is how Office 2013 (365) works on my Windows 8.1 machine.
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by:Reece Dodds
ID: 40583148
via a Office365 Business Premium license.
I want to install Word and OneDrive Business ONLY on the Server 2012 R2 system rather than the whole suite.
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by:John Hurst
ID: 40583165
I think what you are telling me is that is an individual subscription and you cannot install in pieces or remove pieces from a complete install. That is how my license works.
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by:Reece Dodds
ID: 40583168
possibly.  But at this point - whether it is subscription or volume license is irrelevant...  I'm literally just trying to get the source files of Office365 (Office 2013 ProPlus) so I can do a custom install or even network deployment of the software.

Everything thing I've mentioned so far has nothing to do with activating the product or signing into the product with the O365 account.

For arguments sake - assume I have to install just Word and OneDrive on 100 office computers and will activate using the VLK.
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by:John Hurst
ID: 40583171
I know it used to work that way (Office 2007 and lower), but it does not work that way now. Good luck as I do not think you can do this.
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by:Reece Dodds
ID: 40583189
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by:John Hurst
ID: 40583192
I read that article from top to bottom. It is for setting up Volume Licenses, not individual subscriptions and I do not see where it allows individual applications (such as only Word) to be installed.

If you have a Volume License, then you should be able to follow the outline.
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by:John Hurst
ID: 40583200
whether it is subscription or volume license is irrelevant  <-- It is very relevant. Volume License gives you download capability to install and then image machines. There is special licensing and key setups for that.

Subscription at the individual level (for sure) and at the business level (I think) does not allow download to a folder for later installation. The subscriptions are managed by email address and the account controls how many installs can be done. Very different from download and install.

So my question is relevant.
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Author Comment

by:Reece Dodds
ID: 40583277
The subscription is for an individual - because Office365 licensing for business are assigned per user license.  But it is not a volume license agreement (eg. Open Business, Select Plus) in the traditional sense.

The Office365 Business Premium subscriptions include the Full desktop edition of the Office365 software (Product ID is "Office365BusinessRetail") - http://community.office365.com/en-us/f/156/t/282296.aspx - which is supported by the ODT - http://support.microsoft.com/kb/2842297.

So I can't see any reason why this should not work.
But still - regardless of what licensing model I'm using, the error message I'm getting is happening at a point well before any activation/registration is requested or required.

My question still stands as "What's going on here and how do I fix it?"
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by:John Hurst
ID: 40583658
With an individual license, you cannot break up the Office Package. Sorry.
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by:Reece Dodds
ID: 40584781
oh for goodness sakes - can someone else please assist on this question.

Who care's about the individual license!  
I am trying to use the Office Deployment Tool to download the source files for Office so I don't need to do the same "click to run" download on multiple PC's.  
Licensing the product is my responsibility and has nothing to do with the use of the ODT.

If I go through the motions and manage to get the customised install done, and then it won't activate or register because of account restrictions - so be it!  I will deal with finding another way when I get there.
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by:John Hurst
ID: 40584890
Microsoft changed things a lot and you CANNOT do partial packages with an individually licensed download of Office 2013 / 365. It works differently.  You get the whole package you subscribed to when you access and download via Click to Run.

Why is it so difficult to understand. Microsoft changed the setup with the subscription model.

Purchase the self contained $500 on PC only package and see if you can do it with that. This change too. The $500 package (on a DVD) can only be used on one computer.

Or, use Office 2007. You can do what you want with Office 2007.
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by:Reece Dodds
ID: 40584985
Back to the article I linked up near the top: https://technet.microsoft.com/en-us/library/jj839718%28v=office.15%29.aspx

In the Getting Started Guide it literally says
By default, Office 365 ProPlus installs as one package. This means that all Office programs are installed on the user’s computer. If you don’t want users to run certain programs, such as Access or InfoPath, you can use the Office Deployment Tool to exclude programs from being deployed to their computers.
This is what I want to do.  But you're telling me that Microsoft is wrong about their own products.

Even if I choose not to customise the install (which I can do), I should still be able to download the entire source so I don't have to run the click-to-run from the web for each computer:
To deploy Office 365 ProPlus from an on-premises location, such as a local network share, you use the Office Deployment Tool to download the Office software from Office 365. The Office Deployment Tool uses a Configuration.xml file. This file contains the instructions for what Office software to download from Office 365.

There's nothing more to say - you're wrong until you can provide a source that negates my argument.
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by:John Hurst
ID: 40584995
That article is Volume Licensed downloadable product.

I am NOT wrong about the subscription product for individuals.

If you think I am wrong. please PROVE your statement with a reference to a subscription product. You keep showing me what you do not have.
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by:Reece Dodds
ID: 40585037
This URL is a direct link from the Troubleshoot Installation link while logged into the user's Office365 portal where you would install Office365 from.

https://support.office.com/client/results.aspx?Shownav=true&lcid=1033&ns=O365ENTUSER&version=15&ver=15&services=SHAREPOINTWAC%2cOFFICE_BUSINESS%2cYAMMER_ENTERPRISE%2cEXCHANGE_S_STANDARD%2cMCOSTANDARD%2cSHAREPOINTSTANDARD&HelpID=O365E_TSOffice

Office365 Portal - Install Office page
Link #3 in row two:  How do I deploy Office to multiple computers in my organisation?

What does it say in the 2nd paragraph of the tip for the above link?  Exactly what I've been arguing all along:
If you’re an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network. You then deploy Office by using the software deployment method you typically use.
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by:John Hurst
ID: 40585049
OK, YOU download the single subscription product and show us how it is done.

I am gone. You are wasting my time and I have vastly better things to do.

Unsubscribed.
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Author Comment

by:Reece Dodds
ID: 40590354
Well - there you go.  You were wrong.
With the help from Microsoft Community, I made a slight change to my configuration xml and the download, customisation for application exclusion, and installation was a success!

As I said - nothing to do with subscription type or volume licensing - everything to do with the Office Deployment Tool.
Next time, please don't argue a point that has no relevance on the issue I raised unless you are certain you are right (and can reference a source for your argument).

Screenshot of successful install below:

success
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Reece Dodds earned 0 total points
ID: 40590355
FYI - the XML contents were:

/download
<Configuration>

  <Add SourcePath="\\localhost\Shared\Office15Business" OfficeClientEdition="32" >
    <Product ID="O365BusinessRetail">
      <Language ID="en-us" />
    </Product>
  </Add>  -->

</Configuration>

Open in new window


/configure
<Configuration>

  <Add SourcePath="\\localhost\Shared\Office15Business" OfficeClientEdition="32" >
    <Product ID="O365BusinessRetail">
      <Language ID="en-us" />
	<ExcludeApp ID="Excel" />
	<ExcludeApp ID="OneNote" />
	<ExcludeApp ID="Outlook" />
	<ExcludeApp ID="PowerPoint" />
	<ExcludeApp ID="Publisher" />
	<ExcludeApp ID="SharePointDesigner" />
    </Product>
  </Add>  -->

  <Display Level="FULL" AcceptEULA="TRUE" />

</Configuration>

Open in new window

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Author Closing Comment

by:Reece Dodds
ID: 40600321
Issue resolved with support from Microsoft technical department.
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Expert Comment

by:amednis
ID: 40691007
Hi You said resolved by Microsoft tech support department, however what was the resolution?
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Author Comment

by:Reece Dodds
ID: 40695167
I was referencing applications in the custom configuration xml that weren't part of the Office365BusinessRetail package.
That and a small typo in my source path of the configuration xml.
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