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Newly added VMs using vSphere Web Client are visible using vSphere Client

Posted on 2015-02-02
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Last Modified: 2015-02-07
My vCenter manages 1 Datacenter which has 1 Cluster which has 2 hosts. Very simple scenario.
When I create a VM (using vSphere Web Client), the process runs OK but I can't list the created VM using vSphere Web Client. The VM is listed using vSphere Client.
The vCenter VM and a previous created VM (not by me) is listed using Web Client but any new VMs aren't.
What am I missing?
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Question by:strivoli
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19 Comments
 
LVL 121

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 167 total points
ID: 40583947
Permissions?

Have you checked the correct permissions, and users are added to the ROOT of your vCenter Server.

Check using the vSphere Client, and also check which user account you are logged in with.
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LVL 7

Assisted Solution

by:Marcus
Marcus earned 167 total points
ID: 40583982
As Andrew stated, it's a permission issue. From vSphere client, go to Home>Roles - Check permissions.
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LVL 19

Author Comment

by:strivoli
ID: 40584043
Thanks to both. I use the root account on both Web Client and Client. I've checked using the Client and it seems OK. Please have a look at the attached Screen Shot. SRV-A001 is the vCenter VM.
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LVL 19

Author Comment

by:strivoli
ID: 40584045
The Screen Shot...
Screen-Shot-1.PNG
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LVL 7

Expert Comment

by:Marcus
ID: 40584057
It appears you're logging in with the domain name vsphere.local\administrator is this the correct domain name. (Just seems off to me)
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LVL 19

Author Comment

by:strivoli
ID: 40584065
I'm logging in with the root account. root is what I type in the user name text box in both Client and Web Client.
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LVL 7

Expert Comment

by:Marcus
ID: 40584110
Is there multiple hosts? I have a feeling you're logging into a single host and only seeing the machines on that host.
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LVL 121
ID: 40584118
root account ?

this is an account, usually used for access to ESXi only.

unless, someone has created an account called root?

You need to assign the correct permissions, and add a user account with correct permissions.
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LVL 19

Author Comment

by:strivoli
ID: 40584206
I've logged in the Web Client using the VSPHERE.LOCAL\Administrator account but I get the same result. I created the SRV-A002 VM but I can only see it using the Client (not the Web Client). Consider that when I log in the Client I use the vCenter IP address (which is 192.168.0.111/22). Please see the attached Screen Shot.
Both root and VSPHERE.LOCAL\Administrator are defined in SRV-A011 (which is the vCenter) and both are part of the Administrator Role on both hosts (192.168.2.1 and 192.168.2.11 are set the same).
Should I try creating a new account and giving it the Administrator Role?
Screen-Shot-2.PNG
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LVL 121
ID: 40584224
just check the permissions on each VM object are also root? Permissions may not be propagated down the tree.

I would create a new account, with Administrator Role.
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LVL 19

Author Comment

by:strivoli
ID: 40584245
The Cluster lists (please see the Screen Shot 2 attached in my previous post) 2 hosts and 7 VMs (one of these is the vCenter). All 9 objects have the same entries in the "Permissions" tab. They are identical.
I will create a new account and report back.
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LVL 7

Expert Comment

by:Marcus
ID: 40584294
Okay, you cannot login to a vsphere web client with the root username. You will need to create a new account, under administrator and make sure it has rights to the entire datacenter.

Try logging into the vSphere application first with your new credentials. Then try logging into your vSphere web client: https://srv-a011/vsphere-client/

If you're logging in with IP's make sure that you're using the same IP as your vCenter Server. Whatever srv-a011 is.
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LVL 19

Author Comment

by:strivoli
ID: 40584332
Thanks for the suggestions. I have 1 VM that works as it should and it wasn't created by me. Might it be it was created using another account (not root) and that account has been deleted? If I could find out which account it has been used, I could use it again. How can I find out which account created a specific VM?
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LVL 62

Assisted Solution

by:gheist
gheist earned 166 total points
ID: 40585002
You need to refresh web client often. It often misses updates behind the scenes..
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LVL 19

Author Comment

by:strivoli
ID: 40585590
This discussion fully replicates my scenario. I think there's no issue with the user (account) root being used. I think the issue happens because vCenter isn't working as it should. If you have any suggestions on how to fix vCenter, they are welcome. Thanks.
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LVL 62

Expert Comment

by:gheist
ID: 40585608
Yes, vsphere web client is of sub-standard usability.
We are almost not using it since 5.5U2 client allows us to get back access to VMs mistakenly converted to vmx-10.
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LVL 19

Accepted Solution

by:
strivoli earned 0 total points
ID: 40585680
I've got it!
VMware vCenter Server Appliance was "5.5.0.10300 Build 1945271". I've checked for updates and updated to "5.5.0.20400 Build 2442330". After the UPDT was over (and the requested reboot), the 3 Services returning me errors are now working fine AND I see all the VMs using the Web Client.
I'll run some further checks and if everything is fine I'll close this question.
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LVL 19

Author Comment

by:strivoli
ID: 40585704
UPDATE: I use Firefox to access the Web Client. After the VMware vCenter Server Appliance UPDT I had to clear Firefox's cache.
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LVL 19

Author Closing Comment

by:strivoli
ID: 40595455
The solution is to apply the update to VMware vCenter Server Appliance. Sometimes, updates do help :-)
Although, you have taken the time to read my question and provide suggestions. This is why I decided to split points to all partecipants.
Thank you for helping.
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