Solved

Delayed Delivery

Posted on 2015-02-02
8
177 Views
Last Modified: 2015-02-06
Hi All

 I am getting a delayed delivery on emails to btinternet email addresses.

 below is the message. Please help..

 Delivery is delayed to these recipients or distribution lists:

 mike_moss@btinternet.com

 Subject: Test email from Joh at EFM

 This message has not yet been delivered. Microsoft Exchange will continue to try delivering the message on your behalf.
0
Comment
Question by:JohnLlewellyn
  • 4
  • 4
8 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 40584261
In the queue viewer what do you see as an error message for message detail?

Will.
0
 

Author Comment

by:JohnLlewellyn
ID: 40584287
Hi Will

Thanks for looking at this, Is below the info you are after?

Exchange1.bmp
Identity: SERVER3\337445\3557377
Subject: RE: Dan's Stag weekend - Save the Date -
Internet Message ID: <48ADA28E27C20E4EB0F8D8F2C32A487B01B38F391046@SERVER3.EFM-WORLDWIDE.local>
From Address: Lisa.Ryan@efm-worldwide.com
Status: Ready
Size (KB): 21
Message Source Name: FromLocal
Source IP: 255.255.255.255
SCL: -1
Date Received: 02/02/2015 11:19:07
Expiration Time: 04/02/2015 11:19:07
Last Error: 400 4.4.7 Message delayed
Queue ID: SERVER3\337445
Recipients:  mike_moss@btinternet.com
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 40584298
Can you completely expand the Last Error column? If it is based on what i think follow the link below which will outline all of the steps required to correct this issue.

http://support.microsoft.com/kb/979175

Will.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:JohnLlewellyn
ID: 40584399
Hi Will

Last Error Colum expanded.. :)

Exchange-2.png
0
 

Author Comment

by:JohnLlewellyn
ID: 40584411
I have looked on the Receive Connectors on the Exchange Management Console.

Exchange-3.png

The Default Server3 Exchange Server authentication was ticked but the Client Server3 was not. I have checked that for now.
0
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 500 total points
ID: 40584611
Based on the error message in message tracking Exchange cannot process the message because you are getting a PTR record failure. If the external MX records does not have a corresponding Reverse DNS record (PTR) this would be the reason why you are not able to send to them.

I would check with the company the owns this domain to see if they have recently changed their DNS settings externally.

This also may be a case if they have no PTR records they could be blacklisted as well depending on how long this has been set without a PTR record.

Will.
0
 

Author Comment

by:JohnLlewellyn
ID: 40593844
Will, you are a Legend.
It turns out that our ISP had removed the Reverse DNS by mistake. They have redone it and now all seem peachy.
Thanks Mate.
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 40593897
Thanks!
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video discusses moving either the default database or any database to a new volume.

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question