We have a client who dial into a remote server and access Sage. The one user who does this uses a VPN and then remote desktop into said server.
They can then open Sage Accounts and choose from the list of company's then enter their Sage log in details. Once they press OK to log in the Sage splash screen disappears and that's it. No error messages, nothing loads, it just fails to start.
If you right click the shortcut on the desktop and run as admin it all loads OK.
I've checked permissions on various locations which Sage uses, I've checked that the required services are running in the background. We have spoken to Sage support who say its a permissions issue as it runs with admin.
Has anyone come across this issue before, or can anyone offer any advice?