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Sage permissions issue

Posted on 2015-02-02
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Last Modified: 2015-02-15
We have a client who dial into a remote server and access Sage. The one user who does this uses a VPN and then remote desktop into said server.

They can then open Sage Accounts and choose from the list of company's then enter their Sage log in details. Once they press OK to log in the Sage splash screen disappears and that's it. No error messages, nothing loads, it just fails to start.

If you right click the shortcut on the desktop and run as admin it all loads OK.

I've checked permissions on various locations which Sage uses, I've checked that the required services are running in the background. We have spoken to Sage support who say its a permissions issue as it runs with admin.

Has anyone come across this issue before, or can anyone offer any advice?
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Question by:ryank85
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9 Comments
 
LVL 17

Expert Comment

by:OriNetworks
ID: 40584527
Since run as admin works, I guess he user is a member of local administrators. You can try this:
right-click the shortcut for sage and select properties.  Click the Compatibility tab and check the box to "Run this program as an administrator" Click ok and it should run normally now.
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Author Comment

by:ryank85
ID: 40585907
Hi,

No when you right click and run as admin you have to enter admin credentials to run. We don't want them to have any admin rights.

Using the tick box produces the same result as in it prompts you to enter the admin username and password.
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LVL 10

Expert Comment

by:Bruce Denney
ID: 40586054
Which SAGE 50?  US, Canadian or UK/AFRICA/ASIA

If UK/AFRICA/ASIA did you follow the citrix installation manual?
http://www.makingithappen.co.uk/sage-50-manuals.htm

I note your history of abandoning questions.
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Author Comment

by:ryank85
ID: 40586066
Its UK....its a Windows environment its been installed on so is the Citrix installation manual relevant?

Its a Windows 7 pro PC using a standard VPN to access a Windows Server 2012 with Sage installed.
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LVL 77

Expert Comment

by:Rob Williams
ID: 40586114
Is Remote Desktop Services (full terminal services from add roles) installed on the server or are you using the two sessions available to administrators?  If the later, because of the system folders and registry entries required I think you can only access as an administrator.  Licensing states those two sessions are for administration only and not for running applications.  Installing proper Remote Desktop Services changes many permissions allowing you to run standard applications.  Keep in mind you cannot install RD services on a DC, and you must have a domain.  You would be better to set up a physical or virtual PC for the one remote user.
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LVL 10

Expert Comment

by:Bruce Denney
ID: 40586705
its a Windows environment its been installed on so is the Citrix installation manual relevant?

Yes, it has a lot of stuff about permissions and keeping sessions separate.
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Accepted Solution

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ryank85 earned 0 total points
ID: 40600749
All sorted, we spoke with Sage and they advised to check the user permissions

We moved sage to a new directory and everything worked ok

thanks
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LVL 10

Expert Comment

by:Bruce Denney
ID: 40603050
The Citrix installation manual details the permissions required and had the OP followed it would have resolved the issue.
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Author Closing Comment

by:ryank85
ID: 40610602
sage solved the problem
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