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error in upgrading vcenter server from 5.1 to 5.5

Posted on 2015-02-02
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Last Modified: 2015-02-04
I got the following error when I was upgrading a vcenter server 5.1 to 5.5

"tehre was an error while exporting data. Installation can continue without migrating existing data. Do you want to continue?"
vCenter-Upgrade-Error.png
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Question by:Jason Yu
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6 Comments
 
LVL 121
ID: 40584983
So, do you want to continue, without migrating the existing data ?

e.g. performance data, custom specifications, inventory layout ?

How many VMs, how many hosts?

VMware HA, DRS, Distributed Switches ?
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Author Comment

by:Jason Yu
ID: 40585003
Yes, it's a vCenter server managing 9 hosts. There are two clusters running managed by it. With bunch of resouce pool.

I don't know how to check DRS, please advise. We have two fiber channel switches connecting to these hosts.

thanks.
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LVL 121

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 40585014
vCenter 5.1 to 5.5 upgrades often fail, you need to make a decision, whether to dump your data, in vCenter, otherwise, a call to VMware Support.

You can upload the logs here, to see if there is anything obvious, but it's failing to export the data from the database for upgrade.
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Author Comment

by:Jason Yu
ID: 40585113
Thanks, vmware support gave me action plan as below.


Thank you for contacting VMware technical support! My name is Mike, and I will be working on your case.
 
It appears as though the problem you're experiencing has to do with a failed upgrade of vCenter Server 5.1 to 5.5.
 
Is the vCenter Server a part of the domain? If so, how did you account for two computer objects with the same name? Did vCenter Server get a new IP address or hostname?
 
Was the install run as an administrator? (Right click autorun.exe > Run as administrator) If not, please try it again.
 
Additionally, what kind of errors are you seeing the in vminst.log?
 
Thanks,
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Author Comment

by:Jason Yu
ID: 40587176
Hi, Andrew:

I successfully upgrade the vCenter to 5.5. However, after upgrade, i can't use my domain account to log into vcenter server.

I got the following error:

"teh vshpere client could not connect to "aoorw". You do not have permissio to login to the server: arrow"

strange thing is all of my coworkers are able to log in with their domain credentials.

Please help.
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Author Comment

by:Jason Yu
ID: 40589784
I got it resolved by adding the domain admin to local vm administrator group.
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