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BES 5.0 SP4 (BB Mail Store Service Will Not Start)

Posted on 2015-02-03
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Last Modified: 2015-02-05
I recently made the mistake of adding a Office365 account and setting up outlook 2013 on my box that I have the BES Server installed
After realizing my error (no emails getting any of our phones); I uninstalled O365 from the system and here is where my trouble is
I keep getting error 5406 when trying to start the mail store service
need help in getting this back working
all help is greatly appreciated
delebute
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Question by:David Elebute
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40588537
You have probably screwed up the MAPI configuration.
Remove Outlook completely and reboot.
Then reinstall the MAPI CDO component from Microsoft and reboot.
Reinstall BES 5.0.4 over the top of the existing installation point and reboot.

All of the above under the BESADMIN account of course.

Simon.
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Author Comment

by:David Elebute
ID: 40588573
Thank you Simon
do you have a link to the Microsoft MAPI CDO?
delebute
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40588687
Just Google for it - the latest build will come up - just ensure that you get it from Microsoft.

Simon.
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Author Comment

by:David Elebute
ID: 40589902
After running the MAPI CDO file from Microsoft and reboot
I still do not have anywhere to configure MAPI and now when I try to run the BES 504 installation
error is referencing no email client
please advise when you get a minute Simon
thanks
delebute
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LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40589974
You are logged in as the BESADMIN account?

The Blackberry KB has instructions on how to recreate the MAPI profile:
http://www.blackberry.com/btsc/KB10285

Simon.
0
 

Author Closing Comment

by:David Elebute
ID: 40590809
Thank you Simon
Once MAPI back in place as you recommended didn't have to re-install BES
All phones began communicating five minutes after reboot and restart services
your help is greatly appreciated
thanks again,
delebute
0

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