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BES 5.0 SP4 (BB Mail Store Service Will Not Start)

Posted on 2015-02-03
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Last Modified: 2015-02-05
I recently made the mistake of adding a Office365 account and setting up outlook 2013 on my box that I have the BES Server installed
After realizing my error (no emails getting any of our phones); I uninstalled O365 from the system and here is where my trouble is
I keep getting error 5406 when trying to start the mail store service
need help in getting this back working
all help is greatly appreciated
delebute
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Question by:David Elebute
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by:Simon Butler (Sembee)
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You have probably screwed up the MAPI configuration.
Remove Outlook completely and reboot.
Then reinstall the MAPI CDO component from Microsoft and reboot.
Reinstall BES 5.0.4 over the top of the existing installation point and reboot.

All of the above under the BESADMIN account of course.

Simon.
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by:David Elebute
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Thank you Simon
do you have a link to the Microsoft MAPI CDO?
delebute
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by:Simon Butler (Sembee)
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Just Google for it - the latest build will come up - just ensure that you get it from Microsoft.

Simon.
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by:David Elebute
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After running the MAPI CDO file from Microsoft and reboot
I still do not have anywhere to configure MAPI and now when I try to run the BES 504 installation
error is referencing no email client
please advise when you get a minute Simon
thanks
delebute
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Simon Butler (Sembee) earned 500 total points
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You are logged in as the BESADMIN account?

The Blackberry KB has instructions on how to recreate the MAPI profile:
http://www.blackberry.com/btsc/KB10285

Simon.
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Author Closing Comment

by:David Elebute
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Thank you Simon
Once MAPI back in place as you recommended didn't have to re-install BES
All phones began communicating five minutes after reboot and restart services
your help is greatly appreciated
thanks again,
delebute
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