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Having issues with Outlook/windows profile

Posted on 2015-02-03
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Last Modified: 2015-03-03
error while configuring outlook

Cannot start outlook. Cannot open the outlook window. The set of folders cannot be opened.you must connect to microsoft exchange with the current profile before you can synchronize your folders with your outlook data file(.ost)
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Question by:V0LUME
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Expert Comment

by:Praveen Kumar Bonala
ID: 40586063
Hi,
Please check connectivity to your exchange server from that client machine.
Open control panel and click on mail and check your mail settings.
If it doesn't works, delete mail account and create new one.
After Adding the new account, open mail settings again, go to more settings, select connections tab and configure Microsoft exchange proxy settings.
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Expert Comment

by:Monika Bharti
ID: 40586073
Hi,

The issues you are facing in Outlook is due to Exchange Sever as you cannot open your folders, have a look on this article. May be it will resolve your problem to open the set of folder.
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Author Comment

by:V0LUME
ID: 40586107
Hi,

I have tried all these .. I feel his profile is not loading properly. Tried removing from registery.. it does not seem to load properly.. If I try login with my profile on same Pc, it works fine. I have tried on different systems.
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Expert Comment

by:John Hurst
ID: 40586164
Create a new, test Windows User Account (Profile) and try Outlook in a new Windows Profile on the problem computer. If that works, then the Windows Profile is damaged and needs to be replaced.
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Author Comment

by:V0LUME
ID: 40586798
Hi John, thanks new test profile loads properly.
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LVL 92

Expert Comment

by:John Hurst
ID: 40586811
So then the current Windows Profile on the problem computer is damaged. You need to back it up, delete it, and create a new profile.
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Author Comment

by:V0LUME
ID: 40598350
I recreated the profile, still a problem on PC. Tried on different computer its the same problem, User on current system works.
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Expert Comment

by:John Hurst
ID: 40598367
That indicates a problem with Exchange (can't load profile on multiple computers).

I am not sure why new profile on problem computer works, but take a look how you set up Outlook to see if there are any differences.
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Accepted Solution

by:
V0LUME earned 0 total points
ID: 40627739
Hi,

Was able to solve the issue, it was a problem with wrong  X400 entry , changed it. worked fine.
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Author Closing Comment

by:V0LUME
ID: 40641375
found issues even after recreating Windows profile, found wrong x400 entry, changed worked fine.
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