Why does Adobe Acrobat XI Standard affect display resolution settings?

Posted on 2015-02-03
Medium Priority
Last Modified: 2015-02-03
When I open Acrobat the resolution changes to the lowest settings. I have checked the resolution settings of the display adapter. The settings have not changed.
The resolution is only changed when Acrobat is running, affects all applications that are running and Windows 7 Pro.
If I close Acrobat it reverts back to normal resolution.
I have tried uninstall and reinstalling the display driver and Adobe Acrobat. I have adjusted the settings in both the display and Acrobat. Nothing has worked.
Question by:FOSBELIT
LVL 37

Accepted Solution

Kimputer earned 2000 total points
ID: 40586109
If you have the Acrobat icon on your desktop, check the properties, Compatibility tab (nothing should be checked).
Or if you really really need these options, make sure the resolution box isn't checked.
If you don't have the Acrobat icon, browse the executable (somewhere in Program Files and such, probably named acrobat.exe), and again, rightmouseclick Properties, Compatibility tab, nothing should be checked.

Author Closing Comment

ID: 40586163
There was no icon on the desktop or taskbar but there was one on the Start Menu. I did as you suggested and found that a check mark was placed next to 256 colors. Removed the check mark and applied. Opened Acrobat and resolution was normal.
Thank you for the help.

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