Solved

Windows Server 2012 hangs up

Posted on 2015-02-03
6
133 Views
Last Modified: 2016-10-27
Hello,

I have a strange problem and hope someone can help me. One of our Server 2012 hangs completely up. Nothing from the services (file, print, ...) is reachable an monitoring over snmp is not possible anymore (network monitor alerts). But the ping to the server is working fine. When I try to connect with RDP to the server I get the user authentication form -> enter my user and password -> the loading bar appears but after some time it throws an error. Anything what helps is to hard switch off the server and restart it again. That occurs the second time - last time Sunday 01/25/2015

I found no errors in the event log.

Thanks in advance for any help. Please tell me if you need any information.

Best Regards
David
0
Comment
Question by:David
  • 3
  • 2
6 Comments
 
LVL 34

Expert Comment

by:Seth Simmons
ID: 40586544
but after some time it throws an error

what error?

what model server?  i would first make sure firmware and drivers are current
0
 
LVL 8

Expert Comment

by:nader alkahtani
ID: 40586596
Update or reinstall graphics driver
Did you apply this hot fix?

https://support.microsoft.com/kb/2797502/en-US?wa=wsignin1.0
0
 
LVL 2

Author Comment

by:David
ID: 40586953
@Seth Simmons

Error: Sorry a little bit wrong information. It's not a error, just the information that the RDP connection has timed out.
Model: Dell Power Edge T320 - I am now on site and check the drivers and firmware

Thanks! I will keep you informed.

br
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 8

Expert Comment

by:nader alkahtani
ID: 40587085
0
 
LVL 2

Accepted Solution

by:
David earned 0 total points
ID: 40613653
Okay, the problem was the Acronis Backup Software installed on the computer. The VSS throws an error and the computer freezes.

Thanks for your help guys.

BR
dale6667
0
 
LVL 2

Author Closing Comment

by:David
ID: 40622798
OS driver updates and hardware firmware updates are not the solution in this case.
The problem was the installed Acronis Backup and Recovery 11.5 for Windows Server. This causes a VSS error and the server freezes.
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A procedure for exporting installed hotfix details of remote computers using powershell
Adoption of Microsoft’s Enterprise Mobility and Security solution and Office 365 will re-order the File Sync and Share market Microsoft has stated that its Enterprise Mobility + Security (EMS) is the fastest growing product in the history of the …
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question