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Windows Server 2012 hangs up

Posted on 2015-02-03
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Last Modified: 2016-10-27
Hello,

I have a strange problem and hope someone can help me. One of our Server 2012 hangs completely up. Nothing from the services (file, print, ...) is reachable an monitoring over snmp is not possible anymore (network monitor alerts). But the ping to the server is working fine. When I try to connect with RDP to the server I get the user authentication form -> enter my user and password -> the loading bar appears but after some time it throws an error. Anything what helps is to hard switch off the server and restart it again. That occurs the second time - last time Sunday 01/25/2015

I found no errors in the event log.

Thanks in advance for any help. Please tell me if you need any information.

Best Regards
David
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Question by:David
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Expert Comment

by:Seth Simmons
ID: 40586544
but after some time it throws an error

what error?

what model server?  i would first make sure firmware and drivers are current
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Expert Comment

by:nader alkahtani
ID: 40586596
Update or reinstall graphics driver
Did you apply this hot fix?

https://support.microsoft.com/kb/2797502/en-US?wa=wsignin1.0
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Author Comment

by:David
ID: 40586953
@Seth Simmons

Error: Sorry a little bit wrong information. It's not a error, just the information that the RDP connection has timed out.
Model: Dell Power Edge T320 - I am now on site and check the drivers and firmware

Thanks! I will keep you informed.

br
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Expert Comment

by:nader alkahtani
ID: 40587085
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David earned 0 total points
ID: 40613653
Okay, the problem was the Acronis Backup Software installed on the computer. The VSS throws an error and the computer freezes.

Thanks for your help guys.

BR
dale6667
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Author Closing Comment

by:David
ID: 40622798
OS driver updates and hardware firmware updates are not the solution in this case.
The problem was the installed Acronis Backup and Recovery 11.5 for Windows Server. This causes a VSS error and the server freezes.
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