Windows Server 2012 hangs up

Posted on 2015-02-03
Last Modified: 2016-10-27

I have a strange problem and hope someone can help me. One of our Server 2012 hangs completely up. Nothing from the services (file, print, ...) is reachable an monitoring over snmp is not possible anymore (network monitor alerts). But the ping to the server is working fine. When I try to connect with RDP to the server I get the user authentication form -> enter my user and password -> the loading bar appears but after some time it throws an error. Anything what helps is to hard switch off the server and restart it again. That occurs the second time - last time Sunday 01/25/2015

I found no errors in the event log.

Thanks in advance for any help. Please tell me if you need any information.

Best Regards
Question by:David
  • 3
  • 2
LVL 34

Expert Comment

by:Seth Simmons
ID: 40586544
but after some time it throws an error

what error?

what model server?  i would first make sure firmware and drivers are current

Expert Comment

by:nader alkahtani
ID: 40586596
Update or reinstall graphics driver
Did you apply this hot fix?

Author Comment

ID: 40586953
@Seth Simmons

Error: Sorry a little bit wrong information. It's not a error, just the information that the RDP connection has timed out.
Model: Dell Power Edge T320 - I am now on site and check the drivers and firmware

Thanks! I will keep you informed.

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.


Expert Comment

by:nader alkahtani
ID: 40587085

Accepted Solution

David earned 0 total points
ID: 40613653
Okay, the problem was the Acronis Backup Software installed on the computer. The VSS throws an error and the computer freezes.

Thanks for your help guys.


Author Closing Comment

ID: 40622798
OS driver updates and hardware firmware updates are not the solution in this case.
The problem was the installed Acronis Backup and Recovery 11.5 for Windows Server. This causes a VSS error and the server freezes.

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question