Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

EmailTray says it can't reach internet

Posted on 2015-02-03
10
Medium Priority
?
125 Views
Last Modified: 2015-02-04
Hi, I created an account with EmailTray two weeks ago and it's been working fine. Today it says it can't reach the internet, although I have no trouble with outlook emails, browsers or FTP. I can reach the internet on all.

The only settings it lets me look at are these:
settings
Any ideas? Thanks.
0
Comment
Question by:mel200
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 17

Expert Comment

by:BudDurland
ID: 40587825
Did you recently install new or up your anti-malware program?  many of then install a POP3 proxy service that could keep this from working.
0
 
LVL 32

Expert Comment

by:Kamran Arshad
ID: 40588007
Hi,

Check your Windows Firewall settings. Temporarily turning OFF anti-virus and windows firewall can further diagnose the issue. What is the result of above picture if you say enable "Automatic detect Proxy settings"
0
 
LVL 32

Expert Comment

by:Kamran Arshad
ID: 40588008
Also at times SMTP servers get blocked by ISPs. Did you check if your SMTP server is allowed by them.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:mel200
ID: 40588493
A little later in the day it started being able to get to the internet again, I hadn't made any changes.
0
 
LVL 32

Expert Comment

by:Kamran Arshad
ID: 40588497
could be issue with your smtp server configured with your pop3 account. Get it whitelisted by your ISP to avoid any such disruptions.
0
 

Author Comment

by:mel200
ID: 40588498
In answer to your questions:

1. No, had not made any changes to anti-malware
2. I had tried "enable anti-proxy settings, that also didn't allow internet access at that time,
3. I did not check if the smtp server was allowed by my ISP.
0
 
LVL 32

Expert Comment

by:Kamran Arshad
ID: 40588508
get your smtp server whitlisted and hopefully you will not face any such disruption....
0
 

Author Comment

by:mel200
ID: 40588517
Thank you- how do I go about doing that?
0
 
LVL 32

Accepted Solution

by:
Kamran Arshad earned 2000 total points
ID: 40588530
The settings which you use in your pop3 account...There must be a SMTP server for the account conveyed to you by your hosting company. Just send that URL (smtp.yourdomain.com) to your ISP and request for whitelisting of it.
0
 

Author Comment

by:mel200
ID: 40588532
ok, thank you.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This Micro Tutorial demonstrates  how Internet marketers work with competitive analysis data, and a common task in data preparation is creating separate column for domains. You will then extract from a list of URLs.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question