Solved

Can't uninstall MS office 2010 or Upgrade to Office

Posted on 2015-02-03
4
762 Views
Last Modified: 2015-02-03
I've been trying for about 3 hours now to upgrade to office 2013 - I've tried upgrade but I'm getting a Microsoft bootstrapper error.  So I tried to unistall MSOffice 2013 and I'm getting Error 25090 Office Setup encountered a problem with Office Source Engine, System error - 20147024538.  Setup Failed  Rolling back changes.
0
Comment
Question by:WellingtonIS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 30

Accepted Solution

by:
flubbster earned 500 total points
ID: 40586517
Run the MS Office removal tool, then install fresh copy. You should have no problems. Be aware it can take several minutes to run.

http://go.microsoft.com/?linkid=9737366
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40586522
Try the following:

1. Run SFC. Open an admin command prompt and run SFC /SCANNOW twice. Allow to complete, close out and restart the computer. Now test again.

2. I do not like or recommend Revo Uninstall in difficult situations. But it may be worth a try to remove the old Office. If it is successful, restart and try installing Office 2013

3. If all else fails, run Windows 7 Repair Install. You need the Windows DVD for this. Here is a Seven Forums Tutorial to assist you with this.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 
LVL 30

Expert Comment

by:flubbster
ID: 40586523
Almost forgot.... the above removal tool will remove office versions up to 2010.
0
 

Author Closing Comment

by:WellingtonIS
ID: 40586662
that worked thanks!
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager is not included in Office 2013. This comes as a shock to users upgrading from earlier versions of Office, such as 2007 and 2010, where Picture Manager was included as a standard application. This article explains how…
This article describes a serious pitfall that can happen when deleting shapes using VBA.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question