Lync Call Routing
Posted on 2015-02-03
I've had trouble locating the correct resources for a project that I'm working on and felt that reaching out to the experts might be the way to go.
Configuring and deploying a Lync 2013 Environment for a Small Business, where all communications will be managed. They will be using Lync 2013 to replace their current PBX.
They will be using a business PRI solution, with a SBC from AudioCodes providing transcoding and border control.
The PRI circuit is hot with a test T/N, and the audio codes device has been configured.
The information I'm looking for is how Lync handles incoming calls, distributes calls to users (or call groups),
and how to test to see where incoming calls are received, dropped, etc.
This is a small business with less than 30 employees, as such a single virtual machine will be handling mediation and front-end. I've run through a standard configuration guide, creating a topology with Trunks and gateways configured.
Calls seem to be ending at the Session Border Controller stating no route available. I am uncertain if this is because the lync server is stating that it has no where to route the call, or because the SBC is unable to communicate with the lync server. Any resources that might help are greatly appreciated!
Thanks to all the experts.