Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

can not get details to open up in hertz.com

Posted on 2015-02-04
6
Medium Priority
?
137 Views
Last Modified: 2015-02-06
not sure what the issue could be. I want to rule out everything before putting the blame on the website.
I have popup blocker disabled. I have tried several browsers and computers.
Is there a setting I'm overlooking?

when I goto www.hertz.com and then go down to the bottom to find a receipt
I type in my last name and then do a drivers license lookup
I find all my trips but I want to click the details button to show more details. when I do so nothing at all happens.
I don't know of any firewall settings that would be preventing this.

Thanks!
0
Comment
Question by:bbimis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 53

Expert Comment

by:COBOLdinosaur
ID: 40589222
Sounds like it might be a problem related to cookies.  However whether it is a setting or a problem with the website, you should be letting hertz know that there is a usability problem.  Most large commercial sites respond pretty quickly to issues that cause the users to have difficulty because it is like having a broken window in a brick and mortar store; its bad for business.

Cd&
0
 

Author Comment

by:bbimis
ID: 40589391
i contacted them and they told me what i stated above.  So you suggest clearing out the cookies?
0
 
LVL 53

Expert Comment

by:COBOLdinosaur
ID: 40589448
Befor you do anything you should try access from another computer to see if the problem is just for your device; in which case clearing the cookies might solve the problem.

You might also want to see if there are any errors in the browser console when you have the problem

Cd&
0
Supports up to 4K resolution!

The VS192 2-Port 4K DisplayPort Splitter is perfect for anyone who needs to send one source of DisplayPort high definition video to two or four DisplayPort displays. The VS192 can split and also expand DisplayPort audio/video signal on two or four DisplayPort monitors.

 

Author Comment

by:bbimis
ID: 40589505
i have tried from several computers and also tried different browsers.
0
 
LVL 53

Accepted Solution

by:
COBOLdinosaur earned 2000 total points
ID: 40591778
The cookies definitely look more like the culprit.

I went to the hertz.com site with cookies disable and instead of a normal page I got a plain text page with the message:

"We're Sorry

We notice that you do not have cookies enabled on your browser. Hertz.com uses cookies in order to ensure that the data you enter into this site remains secure.
In order to utilize the site, please change your browser preferences/options to enable cookie functionality. If you require assistance, please reference your browser's Help function.

If you would like more information about the protection of your personal information, please refer to our Privacy Policy."

So If they are that dependent on cookies I would say your problem may very well be a corrupt cookie, so it lets you in, but when it tries to use the cookies it is getting something invalid.  If you delete the Hertz cookies and there is still a problem, it is possible that they are also delivering third part tracking cookies and those are the problem.

Cd&
0
 

Author Comment

by:bbimis
ID: 40591821
THANKs that helped
0

Featured Post

Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question