Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Office 365 - Retention and archive policies in Outlook Desktop App

Posted on 2015-02-04
3
Medium Priority
?
94 Views
Last Modified: 2016-05-06
One User has trouble using the Retention Policy on the Outlook Desktop App. This user has been licenced with the Microsoft Office 365 Plan E3 Package and the user has also checked whether the Retention Policy Setting has been ticked through the Administrator settings, which was told by the Article which was on the Microsoft Support site. The Outlook Desktop app has the Widget, but It is disabled and can not be clicked on.

If there is some who can help that would be much appreciated.

Webprouk
0
Comment
Question by:webprouk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40589658
Does it work as expected from OWA? Which version of Outlook is he using?  Office 2010 Standard for example doesn't support retention policies.
0
 
LVL 1

Author Comment

by:webprouk
ID: 40590574
Hi Vasil Michev, the user has the Outlook 2013 Desktop app, and also the user does not have access through the Outlook Web application.

Webprouk
0
 
LVL 43

Accepted Solution

by:
Vasil Michev (MVP) earned 2000 total points
ID: 40590608
If it's not working from OWA as well, the policy might not have been applied yet. Run this cmdlet against EO remote PowerShell (check here if you need instructions connecting: https://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx):

Start-ManagedFolderAssistant user@domain.com

Open in new window


Also, have the user login to OWA and check Options -> Mail -> Automatic processing -> Retention policies -> and check if the tags you want are visible there.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question