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Office 365 - Retention and archive policies in Outlook Desktop App

Posted on 2015-02-04
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Last Modified: 2016-05-06
One User has trouble using the Retention Policy on the Outlook Desktop App. This user has been licenced with the Microsoft Office 365 Plan E3 Package and the user has also checked whether the Retention Policy Setting has been ticked through the Administrator settings, which was told by the Article which was on the Microsoft Support site. The Outlook Desktop app has the Widget, but It is disabled and can not be clicked on.

If there is some who can help that would be much appreciated.

Webprouk
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Question by:webprouk
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by:Vasil Michev (MVP)
ID: 40589658
Does it work as expected from OWA? Which version of Outlook is he using?  Office 2010 Standard for example doesn't support retention policies.
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by:webprouk
ID: 40590574
Hi Vasil Michev, the user has the Outlook 2013 Desktop app, and also the user does not have access through the Outlook Web application.

Webprouk
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Vasil Michev (MVP) earned 500 total points
ID: 40590608
If it's not working from OWA as well, the policy might not have been applied yet. Run this cmdlet against EO remote PowerShell (check here if you need instructions connecting: https://technet.microsoft.com/en-us/library/jj984289(v=exchg.150).aspx):

Start-ManagedFolderAssistant user@domain.com

Open in new window


Also, have the user login to OWA and check Options -> Mail -> Automatic processing -> Retention policies -> and check if the tags you want are visible there.
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