Client printing issues through Print Server

Bryant,

Well, if you go to Printing Defaults for the printer, it is setup to automatically select under Paper Source.  Forgive my ignorance, but is there some other setting I am missing here?  

Thanks,

You will need to configure each tray for each paper size, have you configured this?

Set "Use Requested Tray" settings to EXCLUSIVE

Emmanuel,

So, I right click on the shared printer and select "Properties."  I then go to "Device Settings."  Would this be where I would assign paper sizes to trays?  I do not see the "Use Requested Tray" option?

Thanks

yes, it is device settings tab where you can assign paper size to trays, and then choose auto select

Can this be done through the web interface?

Okay, I've got two different suggestions going here.  I do not see the auto select option in Device Settings?  Here is a screen shot of what I see on the print server under Properties, Device Settings.

Thanks,
Print-Server1.docx

so I see that you have printer auto select to letter, you could try not available.  Then see tray manual, 1 and 2.  All are letter.  You have no legal.  The printer should now by how the tray is setup, but the driver sometimes does not.

Hmmm...when I changed tray 2 to legal on the print server through Device Settings, it printed legal just fine, but then printed letter on legal?  

DansDadUK,

I am familiar with the tray tabs on trays.  I don't know about this one.  I will try the suggestion of yours and see.  I believe the settings are under Paper Handling on this machine.

One quick question.  We have the trays reversed because of capacity reasons.  Do you know if the machine cares if tray 1 is in slot 2 and vice versa, or does it still see slot 1 as slot 1 and slot 2 as slot 2 regardless of what it says on the tray itself?

Thanks,

printer does not care about which tray is which, it is based on the side tabs that move with the paper guides.  

What application are you trying from.  Some third party apps suck, try with word.

You could also reset the printer to default and build a new queue.  To config the printer just give it an ip.

Okay, so let me get this straight.  I have legal size paper in the tray 2 slot.  I have letter size paper in the tray 1 slot.  When I assigned slot 2 to legal, it printed legal just fine.  Slot 1 was assigned letter, yet it pulled legal paper from slot 2.  You think this behavior could be caused by the program the user is printing from?  I do not know the program the user was using for testing?

Once again, this all worked fine before we moved over to a print server.

Thanks,

The client configuration is from the print server.  You cannot make changes on the client.

Well, we seem to have this one licked.  I set the printer "Paper Handling" trays to their respective paper size and type and matched the paper size on the print server and all seems well.  The client has been printing all day with no issues.  I cannot say if doing one or the other would have fixed the issue.  Earlier in the day when I just changed tray 2 to legal on the print server and a letter size document was printed on legal, I think it was actually the document itself that the client had downloaded from the internet.  Thinking it was still broken, I made the changes through the web interface for "Paper Handling."  I then discovered that the suspect document was the culprit.  So, I just left both configs in place and called it good.  Thank you so much for all of your help.  I am going to split points as I have utilized both suggestions.

Thanks,
Mike