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Windows 8.1 can't see some witless networks

I help out at a local school, where they provide wi-fi for students use on their own device.
One student purchased a new Acer e3-112 notebook and it cannot see the school wi-fi network.
It connects to wi-fi at home and can see my iPhone hot-spot. The school network is fixed to 802.11n and the network adapter is a Broadcom 802.11n Network Adapter.
The notebook runs Windows 8.1.
I've changed the driver from Broadcom to MS and also changed the user logon to local.
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1 Solution
Michael FowlerSolutions ConsultantCommented:
Try uninstalling the device

Go into Device Manager > Network adapter > select wireless card > choose uninstall > restart. Test again.
i would start updating all drivers on the notebook http://drivers-official.com/acer.php?bid=Acer&logoid=Acer1&3
gregmiller4itAuthor Commented:
Thanks, we'll give it a try
gregmiller4itAuthor Commented:
Nothing we tried was able to get us connected. In the end we added a second (external USB) wireless network adapter and it worked fine. Maybe some weird compatibility issue or something.
gregmiller4itAuthor Commented:
As per my last comment: nothing else worked so we added another network adapter
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