Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 388
  • Last Modified:

outlook 2010 pst file

Hi,
one of our users was having issues with his outlook where a "not responding" message would come up every once in
a while for past few months he reported so i saw that his pst was on the network which we have been moving to local users drives since having it on the network is not good practice i was advised due to how outlook was designed.  I have often dealt with corrupt outlook files in the past so what i did was copied the pst from network to his laptop in a top level folder called pst.  I then renamed the network pst to outlook.xxl and when outlook fires up it gives the message that it can't locate the original pst so i repoint it to the new location on his hard drive.  I then restarted outlook and for some reason it wouldnt send and receive new emails.  So i proceeded to rename the original pst on network back to pst and when i went to redirect it back to original location, it still had problem.  When trying to send the items from outbox where they were stuck, it gave message that outlook data file cannot be accessed.  So i took a look at the original pst and noticed it read as outlook.pst.pst so i removed the additional pst appendage and after restarting outlook it worked.  Now i did the same to the local pst in his c drive and redirected it back to that pst but still isnt working.  Is it possible that when outlook pst is located on local drive it has to be in a specific directory such as c:\users\outlook\pst?  Thanks.
0
dankyle67
Asked:
dankyle67
  • 3
  • 2
  • 2
3 Solutions
 
VB ITSSpecialist ConsultantCommented:
You can place the PST file anywhere you like, as long as its not in the root of the C: drive if the machine is running Windows Vista or later (due to UAC).

Did you compare the file sizes of the PST files to ensure that it copied over correctly?
0
 
John HurstBusiness Consultant (Owner)Commented:
Also, because you moved the file, it may be necessary to rebuild the Outlook Email Profile.

Make a secure copy of the PST file in a couple of places. Make sure you know account details.

Then go to Control Panel, Mail and delete the profile.

Restart the Computer, make a new email profile, see where there mail file is supposed to go, close Outlook, copy the PST file into the place you just identified (replace the small PST file there) and then test. Send / Receive should work.
0
 
dankyle67Author Commented:
yes i did compare file sizes and they were exactly the same.  I put the pst in folder called pst in c drive but maybe i have to go down 1more level.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
John HurstBusiness Consultant (Owner)Commented:
Follow my profile instructions and put the PST file where Outlook wants it. It can go anywhere of course.
0
 
VB ITSSpecialist ConsultantCommented:
That should suffice. If this is a POP account be aware that creating a new Outlook profile may or may not re-download all the emails again, which can cause duplicate emails in your situation.

Try this instead:
- Go to the Control Panel then click on Mail (search for it if you can't see it)
- Click on the Data Files button
- In the Data Files tab, click on the PST file located on the laptop's C: drive then click Set as Default
- Close out of the window then open Outlook again to see if it prompts you for the missing PST file
0
 
dankyle67Author Commented:
I created a new profile as you suggested and it worked right away.  Good deal.  Thanks.
0
 
John HurstBusiness Consultant (Owner)Commented:
@dankyle67  - Thanks for the update and I was happy to help.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 3
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now