one of our users was having issues with his outlook where a "not responding" message would come up every once in
a while for past few months he reported so i saw that his pst was on the network which we have been moving to local users drives since having it on the network is not good practice i was advised due to how outlook was designed. I have often dealt with corrupt outlook files in the past so what i did was copied the pst from network to his laptop in a top level folder called pst. I then renamed the network pst to outlook.xxl and when outlook fires up it gives the message that it can't locate the original pst so i repoint it to the new location on his hard drive. I then restarted outlook and for some reason it wouldnt send and receive new emails. So i proceeded to rename the original pst on network back to pst and when i went to redirect it back to original location, it still had problem. When trying to send the items from outbox where they were stuck, it gave message that outlook data file cannot be accessed. So i took a look at the original pst and noticed it read as outlook.pst.pst so i removed the additional pst appendage and after restarting outlook it worked. Now i did the same to the local pst in his c drive and redirected it back to that pst but still isnt working. Is it possible that when outlook pst is located on local drive it has to be in a specific directory such as c:\users\outlook\pst? Thanks.