Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 673
  • Last Modified:

Silverlight Error 6013 - Windows 7 - Amazon Prime Videos can't play

Windows 7 Pro 64 Bit
Cannot play any Amazon Prime videos in either IE or Chrome.
The video starts to load, then an error message pops up on the screen.
Silverlight error that appears when trying to play Amazon Prime Video
I have tried the following:
Uninstalling and reinstalling Silverlight.
Running C Cleaner and checking for registry errors.
Using Microsoft's tool to check and repair Silverlight

I don't know what else I can try.

Thanks.
0
computerlarry
Asked:
computerlarry
  • 2
2 Solutions
 
Joe Winograd, EE MVE 2015&2016DeveloperCommented:
Try Firefox:
https://www.mozilla.org/en-US/firefox/all/

Does the same thing happen?

Also, maybe this Amazon support article will help:
http://www.amazon.com/gp/help/customer/display.html?nodeId=201523250

Regards, Joe
0
 
computerlarryAuthor Commented:
Deleting the mspr.hds did it!

Thanks.
0
 
Joe Winograd, EE MVE 2015&2016DeveloperCommented:
That's great news! You're welcome — and thanks to you for letting us know exactly what worked. Regards, Joe
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now