We have a problematic software installed in some of user's PC. This software records the users calls through a usb device connected to the phone. Once in a while, this software continuously records even though the users already hang up the phone. The recording would go on and on for several hours and sometimes days until I notice it by checking at the users recording folder. The only way to stop it remotely is to login to the user's pc through psexec and kill the process. My problem is that the process needs to be started again and although I could do it, it gets started under my account and the recorder would not work because it would only recognize the user that is logged in currently to run the application properly, so I have to call the user and ask them to start the program.
Is there a way that I could remotely run/start the program that it would look as if the user started it? If I try the runas command, I would need to provide the user's password which obviously I would not know.
I have already reported this bug to the recorder's vendor support but while I wait for their reply, I would like to have the workaround.