Lotus notes error message

Posted on 2015-02-05
Last Modified: 2015-02-21
Hi All

          I'm getting below message when i try to open Lotus Notes, any idea how to fix that ?  

Question by:piaakit
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 40591305
Did you do what the box suggests?

File/Locations/Manage Locations, then open the Location document corresponding with your current location (see bottom-right corner), and set then mail server and mail database name. By the way: is your current location correct?

Author Comment

ID: 40592955
Those details are correct, the user has changed the signature and then this problem appeared
LVL 15

Expert Comment

ID: 40595562
Hi ,

If it is a matter of changing the signature just ask the user to revert back to the original signature or remove the whole signature then check if things are back to normal ??!!!

One more thing to do if it is pobssible let the user access his Lotus Notes client on some other PC and check if the problem occur or not if it doesnt it means he has an issue in this lotus notes client.

Finally, refer to this suggested solution and comment

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LVL 15

Expert Comment

ID: 40603981
Hi there piaakit ,,

Is there any update about this  case ?


Author Comment

ID: 40604846
i have tried to setup the problem account on the other pc, also same problem
LVL 15

Accepted Solution

akhafaf earned 500 total points
ID: 40606253
what about my first suggestion ..........................

"If it is a matter of changing the signature just ask the user to revert back to the original signature or remove the whole signature then check if things are back to normal ??!!!"


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