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HTML emails

Hi there

I have a network and I use Exchange 2007SP3. When users are sending emails with HTML link in it the receivers are seeing it in text so they cannot open them. Where could I search to change settings so they have the HTML correct.

Thank you
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jpmoreau
Asked:
jpmoreau
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1 Solution
 
Gareth GudgerCommented:
Hey jpmoreau,

I think the problem may be with the Default Remote Domain settings. Sadly I don't have 2007 in my lab. But this is a screenshot from 2010 and hopefully it will get you on the right track.

 But it may be the rich text settings.

2015-02-08-1-15-14.jpg
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jpmoreauAuthor Commented:
My settings are exactly the same.
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Gareth GudgerCommented:
Is this one receiver in particular? Or does this happen to everyone you send HTML links too?

Any chance the receiver is only accepting emails in plain text, or, they have some kind of antivirus software that removes the links?
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jpmoreauAuthor Commented:
One of my receiver is having this issu only with emails comings from my place.

Most of the receivers have this issu with my emails.
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Gareth GudgerCommented:
Are you doing any kind of outbound mail filtering that might be stripping off the links?
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jpmoreauAuthor Commented:
I don't think so. Not to my knowing
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Gareth GudgerCommented:
Check your Send Connector and see if it is using a Smart Host or is just delivering directly to the MX records. I would also check your firewall. Make sure it doesn't do any kind of message hygiene when email leaves your network.

I am assuming internally HTML links come through just fine. Just when you are sending outside your company?
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jpmoreauAuthor Commented:
Yes the internals are OK

The connectors are using MX
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jpmoreauAuthor Commented:
This is what I receive instead of the image

[cid:image001.png@01D04D24.62E4AF20]
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jpmoreauAuthor Commented:
I mean the receivers are seeing emails like that.

Should I use Smart Host or MX?
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Gareth GudgerCommented:
I am at a loss on this one. Let's request more experts.
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jpmoreauAuthor Commented:
Yes. I understand. I'm lost to
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kenfcampCommented:
Lets try something simple first

I'm assuming you're adding the URL into a message as you type.
eg: "hey, go to this site http://www.someurl.com to get more information"

Try creating a email, but after pasting (or typing) the url hit <ENTER> then type the rest of your message.

If it works, do it again, only this time hitting backspace after <ENTER> to bring the URL back into the message line and see if it still works.

Let us know what happens

Ken
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jpmoreauAuthor Commented:
What I'm trying to send is a screen shot in my email. They received it as

[CID:IMAGE.JPG@11111111111.111111111]

If they clic on it nothing append
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jpmoreauAuthor Commented:
Hi

Tehy only way I have found to solve this problem is that I have joins the email domain of the foreign branch on the same Exchange server. Now we can exchane email between us and them and everything works fine.
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jpmoreauAuthor Commented:
I found my own solution.
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