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HTML emails

Posted on 2015-02-05
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Last Modified: 2015-05-24
Hi there

I have a network and I use Exchange 2007SP3. When users are sending emails with HTML link in it the receivers are seeing it in text so they cannot open them. Where could I search to change settings so they have the HTML correct.

Thank you
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Question by:jpmoreau
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40596518
Hey jpmoreau,

I think the problem may be with the Default Remote Domain settings. Sadly I don't have 2007 in my lab. But this is a screenshot from 2010 and hopefully it will get you on the right track.

 But it may be the rich text settings.

2015-02-08-1-15-14.jpg
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Author Comment

by:jpmoreau
ID: 40608553
My settings are exactly the same.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40609035
Is this one receiver in particular? Or does this happen to everyone you send HTML links too?

Any chance the receiver is only accepting emails in plain text, or, they have some kind of antivirus software that removes the links?
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Author Comment

by:jpmoreau
ID: 40618998
One of my receiver is having this issu only with emails comings from my place.

Most of the receivers have this issu with my emails.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40619914
Are you doing any kind of outbound mail filtering that might be stripping off the links?
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Author Comment

by:jpmoreau
ID: 40619934
I don't think so. Not to my knowing
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40619947
Check your Send Connector and see if it is using a Smart Host or is just delivering directly to the MX records. I would also check your firewall. Make sure it doesn't do any kind of message hygiene when email leaves your network.

I am assuming internally HTML links come through just fine. Just when you are sending outside your company?
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Author Comment

by:jpmoreau
ID: 40619958
Yes the internals are OK

The connectors are using MX
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Author Comment

by:jpmoreau
ID: 40631135
This is what I receive instead of the image

[cid:image001.png@01D04D24.62E4AF20]
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Author Comment

by:jpmoreau
ID: 40646818
I mean the receivers are seeing emails like that.

Should I use Smart Host or MX?
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40647004
I am at a loss on this one. Let's request more experts.
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Author Comment

by:jpmoreau
ID: 40647028
Yes. I understand. I'm lost to
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LVL 14

Expert Comment

by:kenfcamp
ID: 40650419
Lets try something simple first

I'm assuming you're adding the URL into a message as you type.
eg: "hey, go to this site http://www.someurl.com to get more information"

Try creating a email, but after pasting (or typing) the url hit <ENTER> then type the rest of your message.

If it works, do it again, only this time hitting backspace after <ENTER> to bring the URL back into the message line and see if it still works.

Let us know what happens

Ken
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Author Comment

by:jpmoreau
ID: 40676327
What I'm trying to send is a screen shot in my email. They received it as

[CID:IMAGE.JPG@11111111111.111111111]

If they clic on it nothing append
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Accepted Solution

by:
jpmoreau earned 0 total points
ID: 40785941
Hi

Tehy only way I have found to solve this problem is that I have joins the email domain of the foreign branch on the same Exchange server. Now we can exchane email between us and them and everything works fine.
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Author Closing Comment

by:jpmoreau
ID: 40793675
I found my own solution.
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