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Windows 7 Pro will not load desktop

Posted on 2015-02-05
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Last Modified: 2016-11-23
I have a client using Dell E6530 running Win 7Pro. seems after logging into his laptop the desktop does not load just gets a black screen with the cursor. I have searched around for a solution and tried what has been suggested I can work around it but not resolve it. If I select Ctl, Alt, Del and go to task manager and go to the processes tab and end task for explorer.exe then go to the applications tab and do new task and type in explorer the desktop loads but when I reboot it is back to the same problem. I can boot to safe mode OK. In the registry I have looked at HKEY_LOCAL MACHINE / SOFTWARE / Microsoft / WINDOWS NT / CurrenVersion / Winlogon and shell and the value is explorer.exe I have run sfc /scannow and did not find any corrupted files.
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Question by:nestey
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by:jcimarron
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nestey --
When you do reach Desktop try a Repair Install
http://www.sevenforums.com/tutorials/3413-repair-install.html
It should not affect personal data or installed programs, but a backup first is always a good idea.
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by:nestey
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Will give this a try may be a few days before I can get the machine back
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by:Adam Leinss
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Does it do this with all profiles?
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by:nestey
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Yes, even created a new local user and the same thing
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Adam Leinss earned 500 total points
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Sounds like some type of shell extension.  I would ShellExView: run http://www.nirsoft.net/utils/shexview.html and disable anything not Microsoft.  If that works, start re-enabling things one-by-one.
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by:nestey
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I will give this a try, as I started to read this the first thing I saw was about WinZip. When I first talked to my client I had asked if he changed or added anything recently and he said he installed WinZip. Ah ha I will download ShellExView and check it out.
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by:nobus
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you can also do a system restore to a date it was ok
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by:nestey
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Tried system restore and I get BSOD
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by:nobus
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post the dmp file then
if it does not boot correct into OS, boot from a live cd, like knoppix, and use that to copy the dmp file; found in windows\minidumps
http://distrowatch.com/table.php?distribution=knoppix
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by:jcimarron
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nestey--
As suggested in http#a40591983  
"When you do reach Desktop try a Repair Install
http://www.sevenforums.com/tutorials/3413-repair-install.html
 It should not affect personal data or installed programs, but a backup first is always a good idea. "
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by:nestey
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I used ShellExView and disabled WinZip which was the last changes made before the issue started and everything seems to be running OK now

Thanks for all your suggestions
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Author Closing Comment

by:nestey
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Thanks
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