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FM - Problem Printing Color from Filemaker

Posted on 2015-02-05
Last Modified: 2015-02-15
In a Windows environment, suddenly our print script to our color printer prints in B&W (see screen print for script).  Haven't updated Filemaker, haven't updated the color printer driver or even the print server's windows environment since the last successful color print a month ago.  Deleted and re-added the Print Setup and Print steps you see in the script, but still prints in B&W.  Color printer has enough ink for each of the 3 colors.  Any suggestions?  Prints B&W on 3 different PCs, one of which has the latest Windows upgrades and 1 that hasn't had any for a year.
Question by:rvfowler2
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LVL 25

Expert Comment

by:Will Loving
ID: 40591987
Try Printing from another application and checking the setting. Then try printing manually from any screen in FileMaker and again, check the setting and make sure it's he default IN the Print dialog. If you use the Print script step without "Restore" it should use whatever are the current settings. You can also have the Print dialog appear in the course of running the script and again check and confirm that it's set to color. If it's still printing B&W when it's set to color in all those instances, then something else is  going on.

Author Comment

ID: 40592055
1) Checked settings and it is on automatic.  Printed from Word in color and other sw and it works fine, just not in FM.  
2) Manually printed from a different color layout and checked settings before printing and still prints B&W.
3) Tried printing without the Restore and still B&W.

Author Comment

ID: 40599567
Any other ideas?
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LVL 25

Expert Comment

by:Will Loving
ID: 40599610
none so far I'm afraid

Accepted Solution

rvfowler2 earned 0 total points
ID: 40601235
Suspected that the printer driver on the server may have been updated, so deleted printer driver on various PCs and added it back and color printing worked fine.

Author Closing Comment

ID: 40610629
This was the fix.

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