?
Solved

Windows 7 gray screen

Posted on 2015-02-05
13
Medium Priority
?
1,046 Views
Last Modified: 2015-02-14
Hi there,

When I start my computer, it seems to load Windows, since the logo comes up and the message "Starting Windows". After a few minutes this disappears, as normal, a black screen comes up for a second or two, and then it finally goes to a gray screen and just sits there all the time.

So all I see is a gray screen and the mouse arrow pointer.

Hope you can help.
Thanks
0
Comment
Question by:userTester
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 3
  • +2
13 Comments
 
LVL 97

Expert Comment

by:Experienced Member
ID: 40592693
You could have a virus or other malware slowing down the startup. When it starts:

1. Run a complete antivirus scan followed by Malwarebytes.
2. Run System File Checker. Open an admin command prompt and run SFC /SCANNOW twice. Allow to complete.

After all this, shut down, start up, test and please let us know.
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 2000 total points
ID: 40592708
userTester --
When you attempt to start tap the F8 key until you see "Last known good configuration".  Choose that.
If no help, start Windows7 with your Win 7 installation disk in the drive.  You should get to the System Recovery screen.  Try System Repair first.  If no help try System Restore to a time before the problem started.
http://windows.microsoft.com/is-is/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7
0
 

Author Comment

by:userTester
ID: 40592772
I can't get to any command prompt. I tried under the F8 list of options on start-up, all I get is a gray screen as mentioned before.
0
How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

 
LVL 97

Expert Comment

by:Experienced Member
ID: 40592777
Did you try starting with the Windows 7 DVD?

Try a Windows 7 Startup Repair (which I think you can do with the DVD).  Read the two Microsoft Support article below for assistance.

http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair  AND

http://windows.microsoft.com/en-us/windows7/start-your-computer-from-a-windows-7-installation-disc-or-usb-flash-drive
0
 
LVL 92

Expert Comment

by:nobus
ID: 40593085
do you also have the problem if you start up safe mlmode with F8 key?
0
 

Author Comment

by:userTester
ID: 40593996
I've tried all the option in the F8 list, and all I get is a gray screen after Windows seems to load.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 40594079
Start your computer with a boot DVD (Windows or Ultimate Boot CD), copy critical data and Email to a USB Key, format the computer and install Windows fresh.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40594080
userTester--
Did you try starting with the Win 7 Installation DVD as suggested in http:#a40592708  ?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40594104
could be some hardware problem as well - try bootign from a live cd like knoppix, and see if that works out fine :   http://distrowatch.com/table.php?distribution=knoppix
0
 

Author Comment

by:userTester
ID: 40594774
I'll try booting from the Windows 7 DVD, as John  previously suggested, but I first have to find the disk.
0
 

Author Closing Comment

by:userTester
ID: 40594852
It took me a while to eventually decide to do a System Restore, but it worked first time. Thanks to everyone though, close, but system restore did the trick.

I went back to the F8 list / Repair / System Restore. Thanks for your time and effort, appreciate it.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40594857
userTester--
Glad to hear all is well.  You are welcome.
0
 

Expert Comment

by:Ron45
ID: 40609587
What i have observed that viruses/ malwares creators are innovating day by day that restore points as well can be infected...
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question