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TS 2012 R2 and Outlook 2010 : Indexing not working (Exchange 2010)

Posted on 2015-02-06
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Last Modified: 2015-02-23
Hi,

I am having a problem with a new mounted TS 2012 R2 server.
For now, 3 users are using it.

The problem is that the indexing is not working fine. There are no results when they search for emails or contacts.
The Windows Search feature is well installed.

So, this is what I have done:
        - Using Outlook cache mode, it worked but the index is rebuilt at every log on (and that takes ages)
        - Stop using the User Profile Disk feature, it did not help (index is also rebuilt everytime)
        - Changed the user's profile to local or roaming did not help either.

So first I am wondering why in online mode, search function is not working. Exchange should do the job and show me the results, isn't it!?

Secondly, I don't understand why in cached mode, the index is rebuilt at every log on.  I thought that it was due to the new UPD feature, but actually it's not.  With my TS 2008R2, there is no such problem.

Thank you for your help and ideas.
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Question by:Kooljacks
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Expert Comment

by:VB ITS
ID: 40593548
So first I am wondering why in online mode, search function is not working. Exchange should do the job and show me the results, isn't it!?
Sounds like you may have search issues on your Exchange server itself as Exchange indexes mailbox content by default. When Outlook is in online mode it should be using Exchange Search. Jump on your Exchange server firstly and verify that the Microsoft Exchange Search Indexer service is started. Restart the service as well while you're there. If that doesn't fix the issue, we'll need to look at rebuilding the search index but let's cross that bridge if we come to it.

Secondly, I don't understand why in cached mode, the index is rebuilt at every log on.  I thought that it was due to the new UPD feature, but actually it's not.  With my TS 2008R2, there is no such problem.
Can't help you on this one sorry, I never use cached mode with Outlook in RDS.
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Expert Comment

by:Gareth Gudger
ID: 40596347
Cached mode is not recommended for Terminal Services.

In fact I believe Outlook is designed to disable it by default if it determines it is in a TS environment.

The premise is that all those cache files will chew up your Terminal Servers disk space in a jiffy.
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Accepted Solution

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Kooljacks earned 0 total points
ID: 40616877
If I do not use cache mode, all results are not displayed by the research.
As it is a server for only 3 connected users, i will leave the "Cache mode" enabled.

Microsoft Exchange Search Indexer is working fine as all other users (100) can search without any problem in their online mailbox (not on TS)
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Author Closing Comment

by:Kooljacks
ID: 40625347
Problem not solved ! I will content myself with the cache mode workaround method.
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