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jhyiesla2, thanks for that. That's more or less what i was planning to do apart from the fact i was planning to make a system restore point in case a possible driver update/reinstall made things even worse.<br />
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Talking of Safe Mode, i've found Win 8 very reluctant to go into it. Can you remind me how to do that?
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jhyiesla2, thanks for that. That's more or less what i was planning to do apart from the fact i was planning to make a system restore point in case a possible driver update/reinstall made things even worse.

Talking of Safe Mode, i've found Win 8 very reluctant to go into it. Can you remind me how to do that?

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Thanks guys - possibly wasn't even the smartboard freezing. But have installed latest software and all is well
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Thanks guys - possibly wasn't even the smartboard freezing. But have installed latest software and all is well

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I've been asked to solve a problem with a Windows 8 machine 'freezing'. Attached to it is a smartboard: Model SLR60wi Smart Light Raise, also attached are smart speakers.<br />
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I have a limited time in which to do this so don't want to go down any blind alleys. For instance, i've a suspicion that such freezing issues are not likely to appear in Windows event logs so i could waste time poring through them looking for clues. Or am i wrong?<br />
<br />
What steps would you take to a solution?
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I've been asked to solve a problem with a Windows 8 machine 'freezing'. Attached to it is a smartboard: Model SLR60wi Smart Light Raise, also attached are smart speakers.

I have a limited time in which to do this so don't want to go down any blind alleys. For instance, i've a suspicion that such freezing issues are not likely to appear in Windows event logs so i could waste time poring through them looking for clues. Or am i wrong?

What steps would you take to a solution?

Approach to a solution

Windows 8 is a personal computer operating system developed by Microsoft as part of the Windows NT family of operating systems, with an emphasis on improving its user experience on tablets. In particular, these changes included a touch-optimized Windows shell based on Microsoft's "Metro" design language, the Start screen, a new platform for developing apps with an emphasis on touchscreen input, integration with online services, support for USB 3.0, Advanced Format hard drives, near field communications, and cloud computing. Additional security features were introduced, such as built-in antivirus software, integration with Microsoft SmartScreen phishing filtering service and support for UEFI Secure Boot on supported devices with UEFI firmware.

Windows 8

Hardware includes cell phones and other digital living devices, tablets, computers, servers, peripherals and components, printers and scanners, gaming consoles, networking hardware such as routers, hubs, switches and modems, storage devices and security equipment such as firewalls and other appliances.