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Outlook Very Slow to Open old emails

Posted on 2015-02-06
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Medium Priority
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Last Modified: 2015-02-17
Hi
I have a network with a Small Business Server 2003 (new server spending), Windows 7 Pro PCs 64bit with 8Gb RAM. Office 2010

Everything has been running fine but suddenly 2 PCs are struggling to open any emails that are not todays. The error is Outlook is trying to retrieve data form Exchange.........

I have tried switching on Cached Mode but it never finishes creating the .ost file and new emails are not delivered. It was left to run over night.

I have reindexed and disable Windows search. I have uninstalled the anti-virus and tried and its the same. Everything else on the PC like opening files, browsing the internet is fine.

The user has 7.5k email in their inbox but a different user who is having no problems has 35k.

There is plenty of space on the Server and the PC.

Outlook has the latest updates.

If todays emails are opening they are absolutley fine.

Any ideas?
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Question by:JayHine
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15 Comments
 
LVL 13

Expert Comment

by:Alexios
ID: 40593291
Hello
Install this specific account to another pc and try to receive those mails

Post the results
0
 

Author Comment

by:JayHine
ID: 40593298
I tried logging on the the PC (with the problem) with the user who doesnt have a problem on their PC and they have the same issue when their account is put on to the faulty PC.
0
 
LVL 13

Expert Comment

by:Alexios
ID: 40593319
Nice, so the problem is, as you said already, the PC

-Did you create a new windows profile (and new outlook profile) from scratch and tested the pc?
-Do you experience other problems to this PC except outlook?

Also
Test in Outlook Safe Mode if the problem still occurs

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

The above will tell us if an Outlook add-in is causing the problem
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Author Comment

by:JayHine
ID: 40593350
I tried it on a different PC (which doesnt have a problem) and the problem persists. Not as badly but it is not as good as it should be.
0
 

Author Comment

by:JayHine
ID: 40593351
sorry missed your other reply.

It now must be the outlook account. I have tried Outlook Safe and the problem is the same. I have deleted and recreated the account on the PC.
0
 

Author Comment

by:JayHine
ID: 40593367
Also, if it is the actual Exchange account how easy is it too delete the mailbox in SBS 2003 and then create a new one and attach it to the existing user? Or do I have to export the mailbox, delete the user and recreate the user and import the .pst into the new account / mailbox?
0
 
LVL 13

Expert Comment

by:Alexios
ID: 40593480
0
 

Author Comment

by:JayHine
ID: 40593521
I am going to try eseutil /p and then /d to see if it sorts the problem out. This is because not all users are affected and I can run these over the weekend. Hopefully it might sort the corruption out?

Thought?
0
 
LVL 1

Expert Comment

by:defrey
ID: 40593522
I will archived the old emails & attached them as a data file
0
 

Author Comment

by:JayHine
ID: 40593550
the problem is that anything I try to do is very slow. I enabled Cache again to try and get a local copy and it took 2 hours to create a 43Mb file. The entire mailbox is 2.5Gb so it would have taken days.

If i try to run an export or archive it will take as long.

Is there a reason why the eseutil isnt worth a try?
0
 
LVL 58
ID: 40593771
Have you checked for connectivity problems with the exchange server?

That may be the problem more so than a problem with the mailbox and exchange. The suggestion to check from another PC that is not having an issue would be verification of that

Jim
0
 

Author Comment

by:JayHine
ID: 40593775
In an early comment I mentioned I tried the account / profile on a PC where the user doews not have the problem and the problem persisted so it must be the account rather than connectivity problems.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 40596330
What happens if you log in as the problem user to Outlook Web Access? Does the problem also exist in Outlook Web Access?
0
 

Accepted Solution

by:
JayHine earned 0 total points
ID: 40607465
I solved this by uninstalling McAfee anti-virus and GroupShield off the server and everything has started to work perfectly. I will switch to Symantec Endpoint.
0
 

Author Closing Comment

by:JayHine
ID: 40613827
None of the suggestions worked and in the end by uninstalling McAfee from the Server it solved the issue.
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