Hello and Good Morning Everyone,
I have a friend of mine who is needing help interfacing his Comcast hardware with a 16 port switch. Realizing the complexity of this task, I feel it is better for him to contact Comcast. As I understand his situation, each of the cables connecting to the switch are unlabeled. When a cable got disconnected or connected into the wrong input port of the 16 port switch, he is no longer able to view certain television programs anymore. Since I use AT&T as my service provider for television, internet, and so forth, I am naturally unfamiliar with the hookups and configurations used by Comcast. At any rate, could someone provide a direct contact online Chat link with a Comcast technical representative? Or, perhaps a YouTube link or multimedia clip which takes a Comcast user through the steps of setting up and configuring their setup.
Any assistance given in reply to this question will be greatly appreciated because I really do want to help him. He is at the point of frustration and I certainly can relate to that from time to time.
Thanks so much in advance for any help given.