Solved

Unable to setup scan to email on dell 2155cdn to office 365

Posted on 2015-02-06
3
1,312 Views
Last Modified: 2016-11-23
I have a remote office behind a Sonicwall TZ 205 and I'm trying to configure a Dell 2155cdn to scan to Office 365 email. I have set this up on other devices at other offices without a problem, but this location is not working. My settings on the printer are:
Primary SMTP Gateway: smtp.office365.com
SMTP Port Number: 25
E-mail Send Authorization: *Invalid
SMTP Login User: [Blank]
SMTP Login Password: ****   (This was auto populated - I didn't enter it)
Re-enter SMTP Login Password: ****   (This was auto populated - I didn't enter it)

Reply Address: [a valid office 365 email]

Some other notes: I entered a DNS address of 8.8.8.8 in the network config and I tried replacing the gateway with the IP address. I have tried port 587 and entering credentials. I have also tried the various authentication settings from the drop down. The above configuration is the only way that make the SMTP Server Connection show: "Connection pending until printer sends an alert". Any other configuration makes the SMTP Server Connection show: "Unable to Connect".

The results of the test scan are an error on the printers panel (and on the config web page) that shows: "Error occurred when connecting to SMTP server, :016-764"
0
Comment
Question by:kenking1969
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 38

Expert Comment

by:hdhondt
ID: 40595379
According to this site, office365.com uses port 587 and TLS encryption for SMTP. You need to set your printer for those. The password also needs to be correct for the printer's email address.
0
 

Accepted Solution

by:
kenking1969 earned 0 total points
ID: 40623299
Thanks for taking the time to answer. I was hoping more people here would throw out suggestions. This is my first time using Experts Exchange so maybe I just posted this in the wrong category. I am closing this question so that EE doesn't consider it abandoned.
0
 

Author Closing Comment

by:kenking1969
ID: 40641600
Unresolved
0

Featured Post

How our DevOps Teams Maximize Uptime

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us. Read the use case whitepaper.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
I found an issue or “bug” in the SonicOS platform (the firmware controlling SonicWALL security appliances) that has to do with renaming Default Service Objects, which then causes a portion of the system to become uncontrollable and unstable. BACK…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

740 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question