Solved

How do I turn off the feature that automatically opens the email composer in Entourage?

Posted on 2015-02-06
34
237 Views
Last Modified: 2015-03-07
everytime i open up Entourage, the email composer opens up automatically along with the contact list. i'm on mavericks.

i looked all over the settings in preferences, options and i cannot find anywhere to turn it off.

can someone advise me on what to do?
0
Comment
Question by:Nippon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 19
  • 10
  • 5
34 Comments
 
LVL 37

Expert Comment

by:bbao
ID: 40595233
are you sure you were NOT launching the Entourage from a shortcut or alias?
0
 

Author Comment

by:Nippon
ID: 40595527
i'm not sure what you mean but i'm going to give you more details.

i've installed MS Office 2008 on my iMac a few years ago and Entourage was both installed in /application and directly one on the dock.  it did not seem to install a shortcut because it did not have an arrow at the bottom left hand of the app.

to troubleshoot a few more things based on your idea of shortcut, i have created a shortcut onto the desktop.  i launched Entourage from /application and the shortcut from the desktop and the problem went away.  i launched Entourage from the dock and the problem came back hence it is the dock that is causing the issue.  i removed the app and installed the shortcut onto the dock and launched it again from there.  the problem came back.

now to rephrase my question based on newer facts, how can i launch Entourage (whether it is a shortcut or the app) from the dock without launching automatically the email composer.

also you seem to know what you are talking about or you seem to have a thorough perspective towards shortcut and alias.  can you educate me on those given that i am having issues.

thanks.
Nip
0
 

Author Comment

by:Nippon
ID: 40595529
furthermore, this issue started a year ago.  i had not had this issue prior.
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 37

Expert Comment

by:bbao
ID: 40596145
did you try simply removing the existing icon on the dock and re-add it from /Application?
BTW, does your Entourage have the following issue?

http://mobile.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_28606129.html
0
 

Author Comment

by:Nippon
ID: 40597332
yes before posting my latest comment and i forgot to mention it.  it didn't work.  then after you mentioned it, i did it again just to confirm the problem.  

the problem is still there.

also i have the error message 'Unable to establish a secure connection to pop3.glbdsn2. microsoft.com because a certificate on the server's certificate chain has expired or is not yet valid.  Please check that your computer's clock is set to the correct time.'

the time and date are set correctly and this problem has been on going since more than a year and a half ago.

i went to the links you gave me and i didn't think it had to do with me at all.
0
 
LVL 37

Expert Comment

by:bbao
ID: 40597531
>  i launched Entourage from /application and the shortcut from the desktop and the problem went away.

ever tried to drag the shortcut from desktop to the dock and see how it goes? don't worry about the curved arrow on the alias icon, it can be removed later.

> also i have the error message 'Unable to establish a secure connection...

so i guess it means your Entourage has actually stopped working, except you allow it to accept unsecured password ("always use secure password" is UNCHECKED, see below) which is NOT recommended.
Entourage - Receiving mail
0
 

Author Comment

by:Nippon
ID: 40597562
yes. i had dragged that from the desktop to the dock. the problem still shows up.
0
 

Author Comment

by:Nippon
ID: 40600401
going back to the original issue, the problem still persists after i've tried the steps you had suggested.

the "unable to establish .." error is still there.  if you want i can open another problem thread for you.
0
 
LVL 37

Expert Comment

by:bbao
ID: 40600545
> the original issue, the problem still persists ...

i guess you have more than one Entourage app on your HD, can you please search using Spotlight to confirm this?

> the "unable to establish .." error is still there.  if you want i can open another problem thread for you.

no need to do that. i am having an open question for the same issue.
0
 

Author Comment

by:Nippon
ID: 40602231
two came up.

i assume that the top hit and applications are from the same app.
0
 
LVL 37

Expert Comment

by:bbao
ID: 40602270
click the Show All option on the top of the quick Spotlight results, you may see the details of the two items. compare them to see the difference.
0
 

Author Comment

by:Nippon
ID: 40602824
ok, i've clicked the Show All option and have compared them.  they both come from /Applications/Entourage
0
 
LVL 37

Expert Comment

by:bbao
ID: 40602934
>  they both come from /Applications/Entourage

but they have different behaviour when launching Entourage from them??
0
 

Author Comment

by:Nippon
ID: 40604439
when Entourage is launched from /applications or on desktop, it is fine

however, when Entourage (whether shortcut or app) is launched from the dock, it also launches the email composer with the contact list.
0
 
LVL 29

Expert Comment

by:serialband
ID: 40604638
Drag the Docked Entourage to the Trash.  (Don't worry, this just removes the shortcut or link on the dock)

Drag /Applciation/Entourage to the Dock

or
Start Entourage from /Applications/Entourage
then right-click (or Control Click) the dock icon and Select Options --> Select Keep in Dock

Restart and see if it launches without the email composer.
0
 
LVL 37

Expert Comment

by:bbao
ID: 40604802
@serialband2 i guess the author already tried that...

@Nippon just double check the version of your Entourage. below is the version of my Entourage 2008.

http://filedb.experts-exchange.com/incoming/2014/05_w20/849626/Screen-shot-2014-05-12-at-9.56.3.png
0
 

Author Comment

by:Nippon
ID: 40604829
@bbao, it is exactly the same version as yours.

@serialband2,  i had already tried it.
0
 
LVL 29

Expert Comment

by:serialband
ID: 40604845
Sorry, I got here late and didn't see all the comments above.

Try checking the plist entry.  It's easiest from the command line.  It's best to make a copy of the plist while you're working on it.  Open a terminal then run the following.

cp ~/Library/Preferences/com.apple.dock.plist ~/
plutil -convert xm1 ~/com.apple.dock.plist
open -a /Application/TextEdit.app ~/com.apple.doc.plist


You can use any editor, bu TextEdit comes with Mac now.  Search for the Entourage.  See if there's some extra code there in the block.

If you find any extra code, you can delete it.

Convert the plist back to binary
plutil -convert binary1 ~/com.apple.dock.plist

Be sure to make a backup of the dock before you copy it back.
cp ~/Library/Preferences/com.apple.dock.plist ~/com.apple.dock.plist.backup
cp ~/com.apple.dock.plist ~/Library/Preferences/com.apple.dock.plist


Restart the dock
killall dock


You could also just delete your dock and start over with the blank default dock by deleting the file or moving it away and restarting the dock to generate a new plist.
0
 

Author Comment

by:Nippon
ID: 40604918
@serialband, i deleted the dock and it started afresh.  all MSOffice apps disappeared and i put the Entourage back on and the problem came back.

however, launching from /applications or the desktop, the problem is not replicated.
0
 
LVL 29

Expert Comment

by:serialband
ID: 40604958
If you moved the dock plist instead of deleting it, you can put it back and restart the dock and you'll have your old items back.  Otherwise, you can manually drag each application back on the dock.

Well, I have no copy of Entourage to test so I can't tell you exactly where to look, but the Microsoft settings are likely to
~/Library/Application Support/Microsoft/Office/
~/Library/Preferences/com.microsoft.Entourage.plist

Again, you can always delete or move the plist filet out of the way to test it, then move it back.  I generally don't delete unless I'm absolutely certain I don't need it.
0
 

Author Comment

by:Nippon
ID: 40605313
np at all, got it.  i'm going to stick with Entourage on the dock firstly.

the problem remains though. what's causing the email composer and the contact list to be launched automatically?
0
 
LVL 29

Expert Comment

by:serialband
ID: 40609824
It would be a bit easier if I had a copy of Entourage.  It's possible that you have some setting in one of the plist files in the locations I've mentioned.

Run this on the command line and see if you have something there:
defaults read /Library/Preferences/com.apple.doc.plist
0
 

Author Comment

by:Nippon
ID: 40610486
"Try checking the plist entry.  It's easiest from the command line.  It's best to make a copy of the plist while you're working on it.  Open a terminal then run the following.

cp ~/Library/Preferences/com.apple.dock.plist ~/
plutil -convert xm1 ~/com.apple.dock.plist
open -a /Application/TextEdit.app ~/com.apple.doc.plist

You can use any editor, bu TextEdit comes with Mac now.  Search for the Entourage.  See if there's some extra code there in the block.

If you find any extra code, you can delete it.

Convert the plist back to binary
plutil -convert binary1 ~/com.apple.dock.plist

Be sure to make a backup of the dock before you copy it back.
cp ~/Library/Preferences/com.apple.dock.plist ~/com.apple.dock.plist.backup
cp ~/com.apple.dock.plist ~/Library/Preferences/com.apple.dock.plist

Restart the dock
killall dock"

please forgive my slow understanding.

i have deleted com.apple.dock.plist somewhere but not under /library/preferences/..

to clarify my understanding:
when making a backup, would that retain the original file in its location and the backed up file has been copied to a new location? because i could not find the original file but apple.dockfixup.plist which was actioned in May 2014 and i couldn't find apple.dock.plist.backup

i found com.apple.dock.plist and com.apple.dock.plist.backup under users and my username at the time i read and actioned your instructions, is that normal? don't ask me how that has happened but they're there.

you wouldn't mind guiding me again?

thanks
0
 

Author Comment

by:Nippon
ID: 40610491
@serialband, i actioned the last instruction and it returned '/library/preferences/com.apple.doc.plist does not exist'

shouldn't that be com.apple.dock.plist? or am we looking for com.apple.doc.plist?
0
 

Author Comment

by:Nippon
ID: 40610496
ok. im getting somewhere!

the extra data that you are talking about to be deleted, are they in between the first and second <data>?

how do i know those extra data?
0
 

Author Comment

by:Nippon
ID: 40610504
@serialband, please see attached what i have

            <dict>
                  <key>GUID</key>
                  <integer>1293959837</integer>
                  <key>tile-data</key>
                  <dict>
                        <key>bundle-identifier</key>
                        <string>com.microsoft.Entourage</string>
                        <key>dock-extra</key>
                        <false/>
                        <key>file-data</key>
                        <dict>
                              <key>_CFURLAliasData</key>
                              <data>
                              AAAAAADgAAMAAQAAytLLzwAASCsAAAAAAAre
                              5AAK+C0AAMN22XYAAAAACSD//gAAAAAAAAAA
                              /////wABAAgACt7kAGP/1gAOADAAFwBNAGkA
                              YwByAG8AcwBvAGYAdAAgAEUAbgB0AG8AdQBy
                              AGEAZwBlAC4AYQBwAHAADwAaAAwATQBhAGMA
                              aQBuAHQAbwBzAGgAIABIAEQAEgA6QXBwbGlj
                              YXRpb25zL01pY3Jvc29mdCBPZmZpY2UgMjAw
                              OC9NaWNyb3NvZnQgRW50b3VyYWdlLmFwcAAT
                              AAEvAP//AAA=
                              </data>
                              <key>_CFURLString</key>
                              <string>file:///Applications/Microsoft%20Office%202008/Microsoft%20Entourage.app/</string>
                              <key>_CFURLStringType</key>
                              <integer>15</integer>
                        </dict>
                        <key>file-label</key>
                        <string>Microsoft Entourage</string>
                        <key>file-mod-date</key>
                        <integer>3446799467</integer>
                        <key>file-type</key>
                        <integer>41</integer>
                        <key>parent-mod-date</key>
                        <integer>3497418184</integer>
                  </dict>
                  <key>tile-type</key>
                  <string>file-tile</string>
            </dict>
0
 
LVL 37

Expert Comment

by:bbao
ID: 40613387
found someone reported the same issue from here.

http://www.office.mvos.org/

are you running Entourage on an OS X higher than Snow Leopard? Mavericks? or did you recently upgrade your OS X?

see below excerpted from the site.

"Office 2008 runs under Lion, Mountain Lion and Mavericks. There are a few minor quirks under Mavericks. **Entourage opens with a new compose window.** Office 2008 is End of Life software. It will receive no further updates."
0
 

Author Comment

by:Nippon
ID: 40613844
@bbao: can i trouble you to repost the link?  it is dead.

thanks
0
 
LVL 37

Accepted Solution

by:
bbao earned 400 total points
ID: 40613858
http://www.office.mvps.org/

sorry for the typo posted using mobile phone.
0
 

Assisted Solution

by:Nippon
Nippon earned 0 total points
ID: 40618307
thanks BBao.  

i'm going to wait for Serialband till sunday my time.  if he can fix this issue with his knowledge/programming skills, i won't be forgetting to give you the points, you've been fantastic on this issue.

Nip
0
 
LVL 29

Assisted Solution

by:serialband
serialband earned 100 total points
ID: 40618335
Sorry, if clearing the dock entry did not "fix" the problem, I suspect it's something they've coded somewhere else that triggers it.  I don't see anything obvious in that entry you've provided that suggest the composer is being opened.  You shouldn't delete that Data portion.  It's not what you think.

None of what I provided is anything close to "programming".  At best its editing settings and preferences, like editing Windows Registry keys or INF files.

I can only suggest a work around and not use the Dock if it bothers you.  Command Space or click on the maginfier in the top right corner to start Spotlight and type in the first letters of Entourage.  Spotlight is a bit

No points needed for me since I did not provide a solution.  I'm not here for points.
0
 

Author Closing Comment

by:Nippon
ID: 40625334
thanks guys for being patient with my problem and very much appreciated for your help.
0
 
LVL 37

Expert Comment

by:bbao
ID: 40651527
0
 

Author Comment

by:Nippon
ID: 40652142
thanks for the link Bbao.  i just hope that it is an Apple issue given that MS no longer supports it.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
Article by: Dermot
The life of crime is over for 22 year-old Christian Ian Salvador, a student from Isabela State University in the Philippines.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question