Solved

CME and 2951 router embedded service engine issue

Posted on 2015-02-06
13
163 Views
Last Modified: 2015-02-10
I have a client with CME on a 2951 router. They lost the login creds for CME and I attempted to reset the login via creating a session to the embedded service engine. When I tried to do this I realized for some reason there was no IP address assigned to the ESE and therefore I could not connect to it. I then tried to do an IP unnumbered assigned to the LAN interface on the router. When I tried to connect to it this time it said open but could not type anything. What is the best practice for giving the ESE an IP so that you can create a session to it? Is there another way to reset or recover a login for CME? Any info will be greatly appreciated!
0
Comment
Question by:DaveKall42
  • 7
  • 6
13 Comments
 
LVL 27

Expert Comment

by:Predrag Jovic
ID: 40595273
If I understood what you are trying to do...
You should be able to see and change password from CLI.

#telephony-service
#web admin system name user1 secret 5 pw234567
#web admin customer name user22 password pw567890
0
 

Author Comment

by:DaveKall42
ID: 40595704
That will let me change the password to access the CME GUI interface?  I was reading it had to be done in the service engine, is that not correct?
0
 
LVL 27

Expert Comment

by:Predrag Jovic
ID: 40595723
From CLI you need to enable GUI and you need to turn on authentication.
Usually  it is local authentication and also you need to create user(s) by commands from previous post. So users and passwords should be visible from CLI.
If there are secret passwords you can change them, or you can use some free Cisco Password Decryptor.
0
DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

 

Author Comment

by:DaveKall42
ID: 40595731
I can already see the CME GUI.  We are referring to the Call Manager Express Administrator GUI correct?  i.e.: to change extensions, users etc.
0
 

Author Comment

by:DaveKall42
ID: 40595733
This is also v8.x of CME.
0
 
LVL 27

Expert Comment

by:Predrag Jovic
ID: 40595789
CME v8.x  works from Cisco IOS 15.
I guess that nothing is changed in configuration of users, since it is still in material for CCNA Voice.
Cisco CME version and support for IOS
0
 

Author Comment

by:DaveKall42
ID: 40595808
right, that's fine.  But the passwords I am resetting in the CLI under the telephony-service will allow me access to the CME GUI for administration?
0
 
LVL 27

Expert Comment

by:Predrag Jovic
ID: 40595846
If you have CLI access you can do anything.
In this case commands from above are for creating web admin (that mean GUI)

You can google for "Enabling the Flash-Based CME GUI" - check google books solution.
:)
0
 

Author Comment

by:DaveKall42
ID: 40596256
I do have CLI access but I don't have access to the service-engine as per the original question.  Do the passwords to access the CUE GUI need to be done through the service engine or will the ones for above work?
0
 
LVL 27

Expert Comment

by:Predrag Jovic
ID: 40596538
You're right, must be done through service engine.
Looks like that above will not work but this should work:

Unity Express GUI Password Recovery
And that is still among manuals for Unity Express - ver 8.6 although it is written ver 2.1.1
0
 

Author Comment

by:DaveKall42
ID: 40597235
Right but that's the whole reason I posted this question.  I cannot get into the Service Engine.  It doesn't have an IP address on it and when I put it IP unnumbered address on it for the LAN address it will say open when I try and create a session but nothing else and I cannot type anything.  Are you familiar with service engine configuration?
0
 
LVL 27

Accepted Solution

by:
Predrag Jovic earned 500 total points
ID: 40597735
I have no personal experience with this, so I won't be some help.
I guess that this could be useful:
Service engine config 1
Service engine config 2
CUE Tshoot
0
 

Author Comment

by:DaveKall42
ID: 40601945
I figured out what the issue was.  This router is using IMC0/0 instead of the embedded service engine for access.  Once I found that I could get in and reset the passwords.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
Creating an OSPF network that automatically (dynamically) reroutes network traffic over other connections to prevent network downtime.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now