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CME and 2951 router embedded service engine issue

Posted on 2015-02-06
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Last Modified: 2015-02-10
I have a client with CME on a 2951 router. They lost the login creds for CME and I attempted to reset the login via creating a session to the embedded service engine. When I tried to do this I realized for some reason there was no IP address assigned to the ESE and therefore I could not connect to it. I then tried to do an IP unnumbered assigned to the LAN interface on the router. When I tried to connect to it this time it said open but could not type anything. What is the best practice for giving the ESE an IP so that you can create a session to it? Is there another way to reset or recover a login for CME? Any info will be greatly appreciated!
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Question by:DaveKall42
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13 Comments
 
LVL 30

Expert Comment

by:Predrag
ID: 40595273
If I understood what you are trying to do...
You should be able to see and change password from CLI.

#telephony-service
#web admin system name user1 secret 5 pw234567
#web admin customer name user22 password pw567890
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Author Comment

by:DaveKall42
ID: 40595704
That will let me change the password to access the CME GUI interface?  I was reading it had to be done in the service engine, is that not correct?
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Expert Comment

by:Predrag
ID: 40595723
From CLI you need to enable GUI and you need to turn on authentication.
Usually  it is local authentication and also you need to create user(s) by commands from previous post. So users and passwords should be visible from CLI.
If there are secret passwords you can change them, or you can use some free Cisco Password Decryptor.
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Author Comment

by:DaveKall42
ID: 40595731
I can already see the CME GUI.  We are referring to the Call Manager Express Administrator GUI correct?  i.e.: to change extensions, users etc.
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Author Comment

by:DaveKall42
ID: 40595733
This is also v8.x of CME.
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Expert Comment

by:Predrag
ID: 40595789
CME v8.x  works from Cisco IOS 15.
I guess that nothing is changed in configuration of users, since it is still in material for CCNA Voice.
Cisco CME version and support for IOS
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Author Comment

by:DaveKall42
ID: 40595808
right, that's fine.  But the passwords I am resetting in the CLI under the telephony-service will allow me access to the CME GUI for administration?
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Expert Comment

by:Predrag
ID: 40595846
If you have CLI access you can do anything.
In this case commands from above are for creating web admin (that mean GUI)

You can google for "Enabling the Flash-Based CME GUI" - check google books solution.
:)
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Author Comment

by:DaveKall42
ID: 40596256
I do have CLI access but I don't have access to the service-engine as per the original question.  Do the passwords to access the CUE GUI need to be done through the service engine or will the ones for above work?
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Expert Comment

by:Predrag
ID: 40596538
You're right, must be done through service engine.
Looks like that above will not work but this should work:

Unity Express GUI Password Recovery
And that is still among manuals for Unity Express - ver 8.6 although it is written ver 2.1.1
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Author Comment

by:DaveKall42
ID: 40597235
Right but that's the whole reason I posted this question.  I cannot get into the Service Engine.  It doesn't have an IP address on it and when I put it IP unnumbered address on it for the LAN address it will say open when I try and create a session but nothing else and I cannot type anything.  Are you familiar with service engine configuration?
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Accepted Solution

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Predrag earned 2000 total points
ID: 40597735
I have no personal experience with this, so I won't be some help.
I guess that this could be useful:
Service engine config 1
Service engine config 2
CUE Tshoot
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Author Comment

by:DaveKall42
ID: 40601945
I figured out what the issue was.  This router is using IMC0/0 instead of the embedded service engine for access.  Once I found that I could get in and reset the passwords.
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