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Firewall issue with iPad restore though iTunes

Posted on 2015-02-06
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Last Modified: 2015-02-17
I just installed a Fortigate 80D at a client site.  Installed fine but now client is saying that they cannot do a restore of their iPads and are getting a error when it tries to verify software?  Nothing is blocked going out of the firewall.  There is a content filter on Fortigate.  I have opened *.apple.com and *.verisign.com through the filter.  Any ideas what I might be missing?
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Question by:DaveKall42
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8 Comments
 
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Accepted Solution

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Peter Loobuyck earned 500 total points
ID: 40595642
My best guess is that you scanning ssl traffic. I suggest you turn off all ssl filtering on the 17.0.0.0/8 subnet (it's all Apple).

The ipads will get through now..
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Author Comment

by:DaveKall42
ID: 40595705
Ok, let me try that.
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Author Comment

by:DaveKall42
ID: 40595709
I just created a new policy for lan to wan any to 17.0.0.0/8  for any ports with no services enabled on the policy.  That should work?
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LVL 7

Expert Comment

by:Peter Loobuyck
ID: 40595754
Yes, lan to wan to 17.0.0.0/8, without any um profile, just nat.
It's probably the deep ssl inspection. That replaces the ssl certificate to inspect it. Apple won't allow that I bet!
That should work.

Can you test it?
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Author Comment

by:DaveKall42
ID: 40595755
I cannot today as I am not onsite.  Its a school so will be only able to test on Monday.
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LVL 7

Expert Comment

by:Peter Loobuyck
ID: 40595768
Allright, let me know on Monday if it's working or not..
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Author Comment

by:DaveKall42
ID: 40595770
Will do, thanks so much for your help!
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Author Closing Comment

by:DaveKall42
ID: 40615518
Worked!!
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