Firewall issue with iPad restore though iTunes

Posted on 2015-02-06
Last Modified: 2015-02-17
I just installed a Fortigate 80D at a client site.  Installed fine but now client is saying that they cannot do a restore of their iPads and are getting a error when it tries to verify software?  Nothing is blocked going out of the firewall.  There is a content filter on Fortigate.  I have opened * and * through the filter.  Any ideas what I might be missing?
Question by:DaveKall42
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Accepted Solution

Peter Loobuyck earned 500 total points
ID: 40595642
My best guess is that you scanning ssl traffic. I suggest you turn off all ssl filtering on the subnet (it's all Apple).

The ipads will get through now..

Author Comment

ID: 40595705
Ok, let me try that.

Author Comment

ID: 40595709
I just created a new policy for lan to wan any to  for any ports with no services enabled on the policy.  That should work?
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Expert Comment

by:Peter Loobuyck
ID: 40595754
Yes, lan to wan to, without any um profile, just nat.
It's probably the deep ssl inspection. That replaces the ssl certificate to inspect it. Apple won't allow that I bet!
That should work.

Can you test it?

Author Comment

ID: 40595755
I cannot today as I am not onsite.  Its a school so will be only able to test on Monday.

Expert Comment

by:Peter Loobuyck
ID: 40595768
Allright, let me know on Monday if it's working or not..

Author Comment

ID: 40595770
Will do, thanks so much for your help!

Author Closing Comment

ID: 40615518

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