Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now
Course Of The Month
3 days, 22 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Windows 7 BSOD on shutdown?
Posted on 2015-02-06
Hi,
I am having issues with some machines (Acer notebooks) in out enivronment where they are getting blue screens of death on shutdown.
So as they shutdown the BSDO with a STOP: 0x000000C5. The operating system in Windows 7 x64 Enterprise.
So it does not happen on all machines or in fact every time. So this is a stand corporate image we are deploying.
Windows is configured to keep the memory.dmp file. I even set the registry key: AlwaysKeepMemoryDump
All this in aid to get a memory dump to look at.
But no dumps saved.
So any suggestions how I can resolve this? (I am figuring to try to get a memory dump to analyze the file).
I am guessing a problem with a driver maybee - but how can I narrow it down? Nothing I am seeing in event
logs either.
So any suggestions on how to solve?
Thanks,
Ward.
I am having issues with some machines (Acer notebooks) in out enivronment where they are getting blue screens of death on shutdown.
So as they shutdown the BSDO with a STOP: 0x000000C5. The operating system in Windows 7 x64 Enterprise.
So it does not happen on all machines or in fact every time. So this is a stand corporate image we are deploying.
Windows is configured to keep the memory.dmp file. I even set the registry key: AlwaysKeepMemoryDump
All this in aid to get a memory dump to look at.
But no dumps saved.
So any suggestions how I can resolve this? (I am figuring to try to get a memory dump to analyze the file).
I am guessing a problem with a driver maybee - but how can I narrow it down? Nothing I am seeing in event
logs either.
So any suggestions on how to solve?
Thanks,
Ward.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
6 Comments
Stop 0x000000c5 can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can also be caused if your computer is recovered from a virus or adware/spyware attack or by an improper shutdown of the computer.
And there might be a faulty drivers or memory sticks in your pc, update all your drivers etc ... if you still get the BSOD, then check your memory by running a memory test memtest.
Run memtest for at least 8 passes, If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If memtest86+ is free from errors, enable Driver Verifier to monitor the drivers.
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
And there might be a faulty drivers or memory sticks in your pc, update all your drivers etc ... if you still get the BSOD, then check your memory by running a memory test memtest.
Run memtest for at least 8 passes, If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If memtest86+ is free from errors, enable Driver Verifier to monitor the drivers.
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Active today
look for a system that NEVER has the BSOD - and compare the driver version for chipset and video with a system that has the problem
verify also the bios version
are ALL notebooks the same hardware ?
verify also the bios version
are ALL notebooks the same hardware ?
Active 6 days ago
Hi,
Thanks I do know there are BIOS version differences between the notebooks. As well the hard disk are different.
But not sure about the chipset and video drivers but I will check this.
Thanks,
Ward
Thanks I do know there are BIOS version differences between the notebooks. As well the hard disk are different.
But not sure about the chipset and video drivers but I will check this.
Thanks,
Ward
Change the dump setting so it creates small memory dumps, and not full dumps. Then wait until 3 such minidumps have been created, pack them into a zip file, and attach the zip file with your next comment. Full dumps use too much space, and don't have any additional info that would be useful for debugging.
Featured Post
How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This script can help you clean up your user profile database by comparing profiles to Active Directory users in a particular OU, and removing the profiles that don't match.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software.
This will be demonstrated using Windows…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
- Windows 10
- Windows Vista
- Windows 8
- Windows OS
- Windows 7
- Microsoft Legacy OS, Windows XP, *Scripts, *task scheduler
Suggested Courses
Course of the Month3 days, 22 hours left to enroll
691 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.