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SQL Database command times out - doesn't appear to be network congestion or server related

Posted on 2015-02-07
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Last Modified: 2015-02-13
Using Case Logistix content management software and get the following error trying to sync the tables in a sql database from the software. Get the following error:
time out connection errorDoesn't appear to be network related, have a static IP, DNS is good, no network congestion and other databases update only a select few larger databases give this error. Is there a setting I can change to allow more time to go by while the sync tool is connected to SQL?

All hardware is well over the system requirements.
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Question by:WORKS2011
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Expert Comment

by:arnold
ID: 40596417
The issue could seen two ways a delay on the front end, or as it seems the issue here is the timeout on the awaiting for server response side.

An option, use wireshark/network monitor tool to see whether the error is the result of the connection drop from the server or the application times out waiting for a reply.

Unfamiliar with the app you mentioned, see if you can narrow the sync universe of records to see that is ...... I.e. Sync 100 records.
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Expert Comment

by:Anthony Perkins
ID: 40597493
Have you considered increasing the timeout?
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Accepted Solution

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WORKS2011 earned 0 total points
ID: 40597599
The problem was with the Case Logistix software, the indexer file was corrupt I created a backup in xlm format, deleted and created a new file. Indexing and syncing both worked fine afterwards.

Thanks for the help wish I could give points for effort, I appreciate your help.
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Author Closing Comment

by:WORKS2011
ID: 40607535
thanks for the help solved the issue, it was the software and not SQL
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